SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Human resource management in the hospitality and tourism sector
16 references·3 citing·47 second hop
Human resource management in the hospitality and tourism sector (2018)Human resource management in the hospital…Job involvement, commitment, satisfaction and turnover: Evidence from hotel employees in Cyprus (2013)Job involvement, commitment, …Transforming service employees and climate: A multilevel, multisource examination of transformational leadership in building long-term service relationships. (2007)Transforming service employee…Human resources in tourism: Still waiting for change (2007)Human resources in tourism: S…Psychological Capital (2006)Psychological CapitalPsychological capital development: toward a micro‐intervention (2006)Psychological capital develop…Developing the Psychological Capital of Resiliency (2006)Developing the Psychological …A MULTILEVEL INVESTIGATION OF FACTORS INFLUENCING EMPLOYEE SERVICE PERFORMANCE AND CUSTOMER OUTCOMES. (2004)A MULTILEVEL INVESTIGATION OF…Tourism as a long-run economic growth factor: the Spanish case (2002)Tourism as a long-run economi…Emotional Labor and Burnout: Comparing Two Perspectives of “People Work” (2002)Emotional Labor and Burnout: …Diversity and Emotion: The New Frontiers in Organizational Behavior Research (2002)Diversity and Emotion: The Ne…SERVICE WITH A SMILE: EMOTIONAL CONTAGION IN THE SERVICE ENCOUNTER. (2001)SERVICE WITH A SMILE: EMOTION…Perceptions and attitudes of undergraduate tourism students towards working in the tourism industry in Turkey (2000)Perceptions and attitudes of …International Journal of Human Resource Management (1995)International Journal of Huma…The empowerment of service workers: what, why, how, and when. (1992)The empowerment of service wo…Sources of Conflict Between Work and Family Roles (1985)Sources of Conflict Between W…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…From Training to Talent (2025)From Training to TalentThe tourism education and the tourism industry imbalances: A review of skills, curriculum proponents and the way forward (2021)The tourism education and the…Talent Management Innovations in the Hospitality Industry: Insights from the Winners of the Hospitality HR Award (2021)Talent Management Innovations…Positive organizational behavior: Developing and managing psychological strengths (2002)The need for and meaning of positive organizational behavior (2002)POSITIVE PSYCHOLOGICAL CAPITAL: MEASUREMENT AND RELATIONSHIP WITH PERFORMANCE AND SATISFACTION (2007)The mediating role of psychological capital in the supportive organizational climate—employee performance relationship (2008)Resilience in Business and Management Research: A Review of Influential Publications and a Research Agenda (2015)Psychological Capital: An Evidence-Based Positive Approach (2017)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Self-Reports in Organizational Research: Problems and Prospects (1986)THE IMPACT OF HUMAN RESOURCE MANAGEMENT PRACTICES ON TURNOVER, PRODUCTIVITY, AND CORPORATE FINANCIAL PERFORMANCE. (1995)Leader personality traits and employee voice behavior: Mediating roles of ethical leadership and work group psychological safety. (2009)Emergence of the Human Capital Resource: A Multilevel Model (2011)Transformational Leadership and Performance Across Criteria and Levels: A Meta-Analytic Review of 25 Years of Research (2011)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Behavioral Consequences of Service Quality (1996)Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Is “service with a smile” enough? Authenticity of positive displays during service encounters (2004)Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships (2006)7 Emotion in Organizations (2007)The Presentation of Self in Everyday Life. (1956)WHEN "THE SHOW MUST GO ON": SURFACE ACTING AND DEEP ACTING AS DETERMINANTS OF EMOTIONAL EXHAUSTION AND PEER-RATED SERVICE DELIVERY. (2003)The dimensionality and antecedents of emotional labor strategies (2004)On the costs and benefits of emotional labor: A meta-analysis of three decades of research. (2011)Investigating Causal Relations by Econometric Models and Cross-spectral Methods (1969)Distribution of the Estimators for Autoregressive Time Series with a Unit Root (1979)Co-Integration and Error Correction: Representation, Estimation, and Testing (1987)The contribution of tourism development to economic growth in the Korean economy (2003)Tourism as a Long-Run Economic Growth Factor: An Empirical Investigation for Greece Using Causality Analysis (2004)Tourism development and economic growth: A closer look at panels (2007)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Comparative fit indexes in structural models. (1990)Alternative Ways of Assessing Model Fit (1992)Challenges and prospects of HRM in developing countries: testing the HRM–performance link in the Eritrean civil service (2006)Rebooting employees: upskilling for artificial intelligence in multinational corporations (2021)The future of artificial intelligence at work: A review on effects of decision automation and augmentation on workers targeted by algorithms and third-party observers (2021)DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS (1994)Corridors of Influence in the Dissemination of Customer-Oriented Strategy to Customer Contact Service Employees (2000)The empowering leadership questionnaire: the construction and validation of a new scale for measuring leader behaviors (2000)CONSEQUENCES OF ABUSIVE SUPERVISION. (2000)Construction and Initial Validation of a Multidimensional Measure of Work–Family Conflict (2000)Work/Family Border Theory: A New Theory of Work/Family Balance (2000)Authentic leadership promoting employees' psychological capital and creativity (2011)Resilience training in the workplace from 2003 to 2014: A systematic review (2015)
this work references cited by second hop

References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1985Sources of Conflict Between Work and Family Roles5,115 cited
  • 2002Emotional Labor and Burnout: Comparing Two Perspectives of “People Work”2,356 cited
  • 2002Tourism as a long-run economic growth factor: the Spanish case1,587 cited
  • 2006Psychological capital development: toward a micro‐intervention1,487 cited
  • 2001SERVICE WITH A SMILE: EMOTIONAL CONTAGION IN THE SERVICE ENCOUNTER.1,391 cited
  • 1992The empowerment of service workers: what, why, how, and when.1,243 cited
  • 2006Psychological Capital1,202 cited
  • 2004A MULTILEVEL INVESTIGATION OF FACTORS INFLUENCING EMPLOYEE SERVICE PERFORMANCE AND CUSTOMER OUTCOMES.1,185 cited
  • 1995International Journal of Human Resource Management1,107 cited
  • 2006Developing the Psychological Capital of Resiliency866 cited
  • 2007Transforming service employees and climate: A multilevel, multisource examination of transformational leadership in building long-term service relationships.585 cited
  • 2002Diversity and Emotion: The New Frontiers in Organizational Behavior Research573 cited
  • 2007Human resources in tourism: Still waiting for change490 cited
  • 2000

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

Perceptions and attitudes of undergraduate tourism students towards working in the tourism industry in Turkey
473 cited
  • 2013Job involvement, commitment, satisfaction and turnover: Evidence from hotel employees in Cyprus393 cited
  • Cited by

    • 2021Talent Management Innovations in the Hospitality Industry: Insights from the Winners of the Hospitality HR Award19 cited
    • 2021The tourism education and the tourism industry imbalances: A review of skills, curriculum proponents and the way forward6 cited
    • 2025From Training to Talent0 cited