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Mastering Customer Value Management: The Art and Science of Creating Competitive Advantage · Study

BookMastering Customer Value Management: The Art and Science of Creating Competitive Advantage

Raymond E Kordupleski2003

Book2003

Mastering Customer Value Management: The Art and Science of Creating Competitive Advantage

Raymond E Kordupleski · Janice Simpson

19 citations·0/0 files stored

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Customer churn and segmentation Customer Service Quality and Loyalty Corporate Governance and Management

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2010Service quality implementation: problems and solutions

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Year2003

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Published2003-05-01

Languageen

Citations19

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ShelfCustomer churn and segmentation

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