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Customer feedback gathering and management tools for product-service system design
10 references·6 citing·43 second hop
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this work references cited by second hop

References

  • 2007Mail and internet surveys : the tailored design method9,606 cited
  • 2010Likert scales, levels of measurement and the “laws” of statistics4,832 cited
  • 1984Attractive Quality and Must-Be Quality3,436 cited
  • 1964Simultaneous conjoint measurement: A new type of fundamental measurement2,008 cited
  • 2017Kano qualitative vs quantitative approaches: An assessment framework for products attributes analysis136 cited
  • 2009Evaluation of customer satisfaction for PSS design111 cited
  • 1999Macro level product development using design for modularity78 cited
  • 2016Applications for Frugal Product Customization and Design of Manufacturing Networks38 cited
  • 2014Mobile apps for product customisation and design of manufacturing networks37 cited
  • 2016Manufacturing Networks Design through Smart Decision Making towards Frugal Innovation35 cited

Cited by

  • 2020A manufacturing innovation overview: concepts, models and metrics48 cited
  • 2019Application of Fuzzy Analytical Network Process (ANP) and VIKOR for the Assessment of Green Agility Critical Success Factors in Dairy Companies38 cited
  • 2022The mass personalization of global networks20 cited
  • 2020Quality function deployment: exploiting interrelationships for progressive prioritization10 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

  • 2021The Influence of Consumer Behavior on Brand Success: A Case Study of Panasonic Corporation10 cited
  • 2024Visitor Experience Map and NFC-Based Scoring for Data-Driven Exhibition Enhancement2 cited