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Applying Kansei Engineering and data mining to design door-to-door delivery service
16 references·3 citing·37 second hop
Applying Kansei Engineering and data mining to design door-to-door delivery service (2018)Applying Kansei Engineering and data mini…Towards a model of dynamic capabilities in innovation-based competitive strategy: Insights from project-oriented service firms (2011)Towards a model of dynamic ca…Credit card churn forecasting by logistic regression and decision tree (2011)Credit card churn forecasting…Comparative analysis of data mining methods for bankruptcy prediction (2011)Comparative analysis of data …Determining Attribute Importance in a Service Satisfaction Model (2004)Determining Attribute Importa…Concepts, methods and tools in Kansei engineering (2004)Concepts, methods and tools i…Service Management: Operations, Strategy, Information Technology (2003)Service Management: Operation…Management of Business Logistics: A Supply Chain Perspective (2002)Management of Business Logist…Growth Strategies for Logistics Service Providers: A Case Study (2001)Growth Strategies for Logisti…New service development: a review of the literature and annotated bibliography (1998)New service development: a re…Quality Function Deployment: How to Make QFD Work for You (1995)Quality Function Deployment: …Kansei Engineering: A new ergonomic consumer-oriented technology for product development (1995)Kansei Engineering: A new erg…Delivering quality service: balancing customer perceptions and expectations (1990)Delivering quality service: b…Conjoint Analysis in Marketing: New Developments with Implications for Research and Practice (1990)Conjoint Analysis in Marketin…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Servqual : a multiple-item scale for measuring customer perceptions of service quality (1986)Servqual : a multiple-item sc…Attractive Quality and Must-Be Quality (1984)Attractive Quality and Must-B…Text analytics and new service development: a hybrid thematic analysis with systematic literature review approach (2024)Text analytics and new servic…Delivery service and online-and-offline purchasing for collaborative recommendations on retail cross-channels (2024)Delivery service and online-a…Listening to Customer Kansei for Restaurant Location Evaluation (2020)Listening to Customer Kansei …Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Evolving to a New Dominant Logic for Marketing (2003)Designing services that deliver (1984)New Products: What Separates Winners from Losers? 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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1990Delivering quality service: balancing customer perceptions and expectations3,870 cited
  • 1984Attractive Quality and Must-Be Quality3,436 cited
  • 1990Conjoint Analysis in Marketing: New Developments with Implications for Research and Practice2,692 cited
  • 1986Servqual : a multiple-item scale for measuring customer perceptions of service quality1,857 cited
  • 1995Kansei Engineering: A new ergonomic consumer-oriented technology for product development1,476 cited
  • 2003Service Management: Operations, Strategy, Information Technology1,083 cited
  • 1995Quality Function Deployment: How to Make QFD Work for You970 cited
  • 1998New service development: a review of the literature and annotated bibliography736 cited
  • 2002Management of Business Logistics: A Supply Chain Perspective478 cited
  • 2004Concepts, methods and tools in Kansei engineering360 cited
  • 2011Comparative analysis of data mining methods for bankruptcy prediction323 cited
  • 2011Credit card churn forecasting by logistic regression and decision tree225 cited
  • 2004Determining Attribute Importance in a Service Satisfaction Model224 cited
  • 2011

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Towards a model of dynamic capabilities in innovation-based competitive strategy: Insights from project-oriented service firms
212 cited
  • 2001Growth Strategies for Logistics Service Providers: A Case Study186 cited
  • Cited by

    • 2024Text analytics and new service development: a hybrid thematic analysis with systematic literature review approach7 cited
    • 2020Listening to Customer Kansei for Restaurant Location Evaluation7 cited
    • 2024Delivery service and online-and-offline purchasing for collaborative recommendations on retail cross-channels6 cited