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Mainland Chinese cruise passengers’ perceptions of Western service
16 references·2 citing·46 second hop
Mainland Chinese cruise passengers’ perceptions of Western service (2018)Mainland Chinese cruise passengers’ perce…The Impact of Customer-to-Customer Interaction on Cruise Experience and Vacation Satisfaction (2009)The Impact of Customer-to-Cus…A Theory of Cultural Value Orientations: Explication and Applications (2006)A Theory of Cultural Value Or…The Roles of Quality, Value, and Satisfaction in Predicting Cruise Passengers’ Behavioral Intentions (2004)The Roles of Quality, Value, …How Do We Justify Knowledge Produced Within Interpretive Approaches? (2004)How Do We Justify Knowledge P…The Relationships between Culture and Service Quality Perceptions (2000)The Relationships between Cul…The Role of Culture in the Service Evaluation Process (1999)The Role of Culture in the Se…“Culture shocks” in inter‐cultural service encounters? (1999)“Culture shocks” in inter‐cul…Cultural Influences on Service Quality Expectations (1998)Cultural Influences on Servic…The service experience in two cultures: A behavioral perspective (1997)The service experience in two…Basics of Qualitative Research (1992)Basics of Qualitative ResearchSERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Chinese Cultural Values: Their Dimensions and Marketing Implications (1988)Chinese Cultural Values: Thei…Face and Favor: The Chinese Power Game (1987)Face and Favor: The Chinese P…The Ritual Process: Structure and Anti-Structure (1976)The Ritual Process: Structure…Back-Translation for Cross-Cultural Research (1970)Back-Translation for Cross-Cu…THE DISCOVERY OF GROUNDED THEORY: STRATEGIES FOR QUALITATIVE RESEARCH. By Barney G. Glaser and Anselm L. Strauss. Chicago: Aldine Publishing Company, 1967. 271 pp. $6.75 (1968)THE DISCOVERY OF GROUNDED THE…Compensation mechanism for port time extension in cruise line designs (2023)Compensation mechanism for po…Onboard activity choice of Chinese cruise tourists (2020)Onboard activity choice of Ch…Quality Is Free: The Art of Making Quality Certain (1979)The SOCO Scale: A Measure of the Customer Orientation of Salespeople (1982)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)The Presentation of Self in Everyday Life. (1956)The Norm of Reciprocity: A Preliminary Statement (1960)GUANXI: CONNECTIONS AS SUBSTITUTES FOR FORMAL INSTITUTIONAL SUPPORT. 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References

  • 1968THE DISCOVERY OF GROUNDED THEORY: STRATEGIES FOR QUALITATIVE RESEARCH. By Barney G. Glaser and Anselm L. Strauss. Chicago: Aldine Publishing Company, 1967. 271 pp. $6.7546,470 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1992Basics of Qualitative Research17,850 cited
  • 1970Back-Translation for Cross-Cultural Research14,471 cited
  • 1976The Ritual Process: Structure and Anti-Structure6,725 cited
  • 1987Face and Favor: The Chinese Power Game2,283 cited
  • 2006A Theory of Cultural Value Orientations: Explication and Applications2,143 cited
  • 2004The Roles of Quality, Value, and Satisfaction in Predicting Cruise Passengers’ Behavioral Intentions879 cited
  • 2000The Relationships between Culture and Service Quality Perceptions807 cited
  • 1998Cultural Influences on Service Quality Expectations772 cited
  • 2004How Do We Justify Knowledge Produced Within Interpretive Approaches?673 cited
  • 1988Chinese Cultural Values: Their Dimensions and Marketing Implications528 cited
  • 1999The Role of Culture in the Service Evaluation Process448 cited
  • 1997The service experience in two cultures: A behavioral perspective404 cited
  • 2009

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The Impact of Customer-to-Customer Interaction on Cruise Experience and Vacation Satisfaction
381 cited
  • 1999“Culture shocks” in inter‐cultural service encounters?304 cited
  • Cited by

    • 2020Onboard activity choice of Chinese cruise tourists3 cited
    • 2023Compensation mechanism for port time extension in cruise line designs2 cited