References

• 2004Customer Value, Satisfaction, Loyalty, and Switching Costs: An Illustration From a Business-to-Business Service Context1,829 cited
• 2003Concepts and Definitions of CSR and Corporate Sustainability: Between Agency and Communion1,576 cited
• 2008Corporate social responsibility: attributions, loyalty, and the mediating role of trust866 cited
• 2013Managing Corporate Sustainability and CSR: A Conceptual Framework Combining Values, Strategies and Instruments Contributing to Sustainable Development724 cited
• 2005Influence of Corporate Social Responsibility on Loyalty and Valuation of Services651 cited
• 2010CSR and Service Brand: The Mediating Effect of Brand Identification and Moderating Effect of Service Quality535 cited
• 2014Corporate sustainability: an integrative definition and framework to evaluate corporate practice and guide academic research298 cited
• 2006Are Loyal Customers Profitable? Customer Satisfaction, Customer (Action) Loyalty and Customer Profitability at the Individual Level254 cited
• 2002Service quality in the Thai telecommunication industry: a tool for achieving a sustainable competitive advantage150 cited
• 2003The employee‐customer satisfaction chain in the ECSI model121 cited
• 2015An application of European Customer Satisfaction Index (ECSI) in business to business (B2B) context96 cited
• 2013How do you measure what you can't define?89 cited
• 2018From perceptual corporate sustainability to customer loyalty: a multi-sectorial investigation in a developing country