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Pengaruh Kualitas Layanan terhadap Loyalitas Pelanggan Melalui Kepuasan Pelanggan sebagai Variabel Intervening (Studi pada Pelanggan Dunkin’ Donuts di Surabaya dan Sidoarjo)

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References

2011Interrelations between Service Quality Attributes, Customer Satisfaction and Customer Loyalty in the Retail Banking Sector in Bangladesh413 cited
200310 Prinsip Kepuasan Pelanggan389 cited
2011Pengaruh Kualitas Layanan terhadap Kepuasan Pelanggan dalam Membentuk Loyalitas Pelanggan348 cited
2012Service Quality, Customer Satisfaction and Loyalty: An Empirical Analysis of Banking Sector in Pakistan51 cited
2013Pengaruh Kualitas Layanan terhadap Kepuasan Pelanggan Restoran Ayam Penyet Ria35 cited
2015Service Quality Effects on Customer Satisfaction in Banking Industry35 cited

Cited by

2021Peran Kepuasan Sebagai Variabel Mediasi Kualitas Layanan dan Kepercayaan Nasabah terhadap Loyalitas Nasabah Bank Syariah12 cited

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