SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Understanding service quality and reputation effects on purchase behavior through image: the moderating roles of service reliability
16 references·1 citing·47 second hop
Understanding service quality and reputation effects on purchase behavior through image: the moderating roles of service reliability (2018)Understanding service quality and reputat…metaSEM: an R package for meta-analysis using structural equation modeling (2015)metaSEM: an R package for met…The effects of social media on emotions, brand relationship quality, and word of mouth: An empirical study of music festival attendees (2014)The effects of social media o…Partial Least Squares (PLS) Structural Equation Modeling (SEM) for Building and Testing Behavioral Causal Theory: When to Choose It and How to Use It (2014)Partial Least Squares (PLS) S…Structural Equation Modeling With Lisrel, Prelis, and Simplis (2013)Structural Equation Modeling …The Effect of Store Image and Service Quality on Brand Image and Purchase Intention for Private Label Brands (2010)The Effect of Store Image and…Insufficient discriminant validity: A comment on Bove, Pervan, Beatty, and Shiu (2009) (2009)Insufficient discriminant val…Investigating structural relationships between service quality, perceived value, satisfaction, and behavioral intentions for air passengers: Evidence from Taiwan (2008)Investigating structural rela…Corporate reputation and customer behavioral intentions: The roles of trust, identification and commitment (2008)Corporate reputation and cust…Investigating the relationships among perceived value, satisfaction, and recommendations: The case of the Korean DMZ (2006)Investigating the relationshi…The impact of service failure severity on service recovery evaluations andpost‐recovery relationships (2004)The impact of service failure…The evaluation of airline service quality by fuzzy MCDM (2002)The evaluation of airline ser…Corporate image and corporate reputation in customers’ retention decisions in services (2001)Corporate image and corporate…Customer loyalty and complex services (1998)Customer loyalty and complex …Reputation: realizing value from the corporate image (1996)Reputation: realizing value f…Reputation: Realizing Value from the Corporate Image (1996)Reputation: Realizing Value f…Reputation and corporate strategy: A review of recent theory and applications (1988)Reputation and corporate stra…Buffering effects of brand perception to behavioural intention - Evidence of China airlines (2020)Buffering effects of brand pe…Prospect Theory: An Analysis of Decision under Risk (1979)Prospect theory: An analysis of decision under risk (1988)Alternative Ways of Assessing Model Fit (1992)The concept of perceived value: a systematic review of the research (2007)The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions (2012)How does corporate social responsibility contribute to firm financial performance? The mediating role of competitive advantage, reputation, and customer satisfaction (2014)Information and Consumer Behavior (1970)Advertising as Information (1974)Auditor size and audit quality (1981)The Reputational Landscape (1997)Corporate identity, corporate branding and corporate marketing ‐ Seeing through the fog (2001)An Examination of Differences Between Organizational Legitimacy and Organizational Reputation* (2005)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Doing Right Leads to Doing Well: When the Type of CSR and Reputation Interact to Affect Consumer Evaluations of the Firm (2011)Corporate social responsibilities, consumer trust and corporate reputation: South Korean consumers' perspectives (2013)The impact of corporate social responsibility on customer loyalty: The mediating role of corporate reputation, customer satisfaction, and trust (2020)Understanding Attitudes and Predicting Social Behavior (1980)Competitive Advantage: Creating and Sustaining Superior Performance (1985)The Behavioral Consequences of Service Quality (1996)Identifying key factors affecting consumer purchase behavior in an online shopping context (2003)Customer-based corporate reputation of a service firm: scale development and validation (2007)Accounting for common method variance in cross-sectional research designs. (2001)PLS-SEM: Indeed a Silver Bullet (2011)Influence of Experiences on Memories, Satisfaction and Behavioral Intentions: A Study of Creative Tourism (2015)Partial least squares structural equation modeling in HRM research (2018)Misinformation sharing and social media fatigue during COVID-19: An affordance and cognitive load perspective (2020)Fuzzy sets (1965)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Fuzzy sets (1996)A fuzzy AHP and BSC approach for evaluating performance of IT department in the manufacturing industry in Taiwan (2006)Application of TOPSIS in evaluating initial training aircraft under a fuzzy environment (2006)Fuzzy Multicriteria Decision-Making: A Literature Review (2015)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)The effect of electronic word of mouth on brand image and purchase intention (2012)Why smartphone advertising attracts customers: A model of Web advertising, flow, and personalization (2014)How smartphone advertising influences consumers' purchase intention (2018)Organizational Legitimacy Under Conditions of Complexity: The Case of the Multinational Enterprise (1999)Corporate reputation and sustained superior financial performance (2002)Stakeholder influence capacity and the variability of financial returns to corporate social responsibility (2007)Evaluating the role of social capital, tacit knowledge sharing, knowledge quality and reciprocity in determining innovation capability of an organization (2019)Instagram and YouTube bloggers promote it, why should I buy? How credibility and parasocial interaction influence purchase intentions (2019)Exploring the impact of big data analytics capabilities on business model innovation: The mediating role of entrepreneurial orientation (2020)Media Reputation as a Strategic Resource: An Integration of Mass Communication and Resource-Based Theories (2000)Being Good or Being Known: An Empirical Examination of the Dimensions, Antecedents, and Consequences of Organizational Reputation (2005)Demographic Diversity in the Boardroom: Mediators of the Board Diversity–Firm Performance Relationship (2009)
this work references cited by second hop

References

  • 1996Reputation: Realizing Value from the Corporate Image2,620 cited
  • 1996Reputation: realizing value from the corporate image2,119 cited
  • 2014Partial Least Squares (PLS) Structural Equation Modeling (SEM) for Building and Testing Behavioral Causal Theory: When to Choose It and How to Use It1,899 cited
  • 1988Reputation and corporate strategy: A review of recent theory and applications1,339 cited
  • 1998Customer loyalty and complex services1,271 cited
  • 2001Corporate image and corporate reputation in customers’ retention decisions in services1,072 cited
  • 2009Insufficient discriminant validity: A comment on Bove, Pervan, Beatty, and Shiu (2009)914 cited
  • 2002The evaluation of airline service quality by fuzzy MCDM890 cited
  • 2008Corporate reputation and customer behavioral intentions: The roles of trust, identification and commitment783 cited
  • 2010The Effect of Store Image and Service Quality on Brand Image and Purchase Intention for Private Label Brands697 cited
  • 2015metaSEM: an R package for meta-analysis using structural equation modeling689 cited
  • 2006Investigating the relationships among perceived value, satisfaction, and recommendations: The case of the Korean DMZ618 cited
  • 2008Investigating structural relationships between service quality, perceived value, satisfaction, and behavioral intentions for air passengers: Evidence from Taiwan591 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

2004
The impact of service failure severity on service recovery evaluations andpost‐recovery relationships
581 cited
  • 2013Structural Equation Modeling With Lisrel, Prelis, and Simplis569 cited
  • 2014The effects of social media on emotions, brand relationship quality, and word of mouth: An empirical study of music festival attendees535 cited
  • Cited by

    • 2020Buffering effects of brand perception to behavioural intention - Evidence of China airlines20 cited