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Digital Transformation in Service Management
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The challenges and opportunities of Social Media (2009)Effects of Service Quality and Service Convenience on Customer Satisfaction and Loyalty in Self-Service Fitness Centers: Differences between Staffed and Unstaffed Services (2023)The Impact of Employee Empowerment and Customer Orientation on Health Care Organisational Performance in Uae: Conceptual Framework (2024)Building dynamic capabilities for digital transformation: An ongoing process of strategic renewal (2018)Understanding digital transformation: A review and a research agenda (2019)Strategic conceptualization and operationalization of digital orientation to support organizational TQM performance (2024)Investigating Organizational Unlearning and Agility in Digital Transformation for improved Innovation Performance in an Emerging Economy: Moderating Roles of Digital Business Intensity and Firm Sizes (2025)The Role of Digital Transformation Capabilities in Improving Banking Performance in Jordanian Commercial Banks (2025)Procedures for Performing Systematic Reviews (2004)Preferred reporting items for systematic reviews and meta-analyses: The PRISMA statement (2010)Digital transformation: A multidisciplinary reflection and research agenda (2019)The impact of AI-powered technologies on aesthetic, cognitive and affective experience dimensions: a connected store experiment (2023)Phygital customer journey: a practice-based approach (2024)Phygital luxury experiences. A correspondence analysis on retail technologies (2024)Customer engagement in service (2017)Exploring Industry 4.0 technologies to enable circular economy practices in a manufacturing context (2018)Impact of total quality management on corporate green performance through the mediating role of corporate social responsibility (2019)Qualitative evaluation and research methods (1990)Institutions and axioms: an extension and update of service-dominant logic (2015)Managerial practices shaping the transformation towards artificial intelligence-enabled product–service systems (2025)Longitudinal Field Research on Change: Theory and Practice (1990)The Impact of Openness on the Market Potential of Multi-Sided Platforms: A Case Study of Mobile Payment Platforms (2015)Fostering digital platform innovation: From two to multi‐sided platforms (2019)
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  • 2023Assessing the Influence of Total Quality Management on Customer Satisfaction in the Telecom Industry: A TQM–SERVQUAL Perspective40 cited
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  • 2026Inovasi Galeri Virtual Seni Budaya Nusantara sebagai Media Edukasi dan Pelestarian Budaya di Era Digital1 cited

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