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Boundary conditions of the effect of customer coproduction: the case of service failure
16 references·1 citing·45 second hop
Boundary conditions of the effect of customer coproduction: the case of service failure (2018)Boundary conditions of the effect of cust…CONSEQUENCES OF INDIVIDUALS' FIT AT WORK: A META‐ANALYSIS OF PERSON–JOB, PERSON–ORGANIZATION, PERSON–GROUP, AND PERSON–SUPERVISOR FIT (2005)CONSEQUENCES OF INDIVIDUALS' …An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors (2002)An Attitudinal Model of Techn…The Nature and Determinants of Customer Expectations of Service (1993)The Nature and Determinants o…Assessing the Dimensionality and Structure of the Consumption Experience: Evaluation, Feeling, and Satisfaction (1993)Assessing the Dimensionality …The use of lisrel in validating marketing constructs (1991)The use of lisrel in validati…Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Evaluating Service Encounters…Consumer Perceptions of Interpersonal Equity and Satisfaction in Transactions: A Field Survey Approach (1989)Consumer Perceptions of Inter…On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…Product/Consumption-Based Affective Responses and Postpurchase Processes (1987)Product/Consumption-Based Aff…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…A theory of motivation for some classroom experiences. (1979)A theory of motivation for so…Self-serving biases in the attribution of causality: Fact or fiction? (1975)Self-serving biases in the at…A Theory of Psychological Reactance (1968)A Theory of Psychological Rea…A Theory of Psychological Reactance (1968)A Theory of Psychological Rea…The principle of congruity in the prediction of attitude change. (1955)The principle of congruity in…Co-production Evaluation (2020)Co-production EvaluationThe Psychology of Interpersonal Relations. (1958)Generalized expectancies for internal versus external control of reinforcement. (1966)Cognitive Therapy and the Emotional Disorders (1975)An attributional theory of achievement motivation and emotion. (1985)Illusion and well-being: A social psychological perspective on mental health. (1988)Attaining Self-Regulation (2000)Social Behavior: Its Elementary Forms (1963)Social Indicators of Well-Being (1976)Measuring Service Quality: A Reexamination and Extension (1992)Whence Consumer Loyalty? 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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error113,385 cited
  • 1988On the Evaluation of Structural Equation Models26,445 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions15,223 cited
  • 2005CONSEQUENCES OF INDIVIDUALS' FIT AT WORK: A META‐ANALYSIS OF PERSON–JOB, PERSON–ORGANIZATION, PERSON–GROUP, AND PERSON–SUPERVISOR FIT5,561 cited
  • 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,987 cited
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  • 1989Consumer Perceptions of Interpersonal Equity and Satisfaction in Transactions: A Field Survey Approach2,084 cited
  • 1993Assessing the Dimensionality and Structure of the Consumption Experience: Evaluation, Feeling, and Satisfaction1,982 cited
  • 2002An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors1,898 cited
  • 1991The use of lisrel in validating marketing constructs

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1,864 cited
  • 1955The principle of congruity in the prediction of attitude change.1,718 cited
  • 1968A Theory of Psychological Reactance1,686 cited
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    • 2020Co-production Evaluation2 cited