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Interactivity in Online Chat: Conversational Contingency and Response Latency in Computer-mediated Communication
16 references·7 citing·46 second hop
Interactivity in Online Chat: Conversational Contingency and Response Latency in Computer-mediated Communication (2018)Interactivity in Online Chat: Conversatio…Vectors into the Future of Mass and Interpersonal Communication Research: Big Data, Social Media, and Computational Social Science (2017)Vectors into the Future of Ma…Talking Health With a Machine: How Does Message Interactivity Affect Attitudes and Cognitions? (2016)Talking Health With a Machine…Communication Yearbook 7 (2012)Communication Yearbook 7The role played by perceived usability, satisfaction and consumer trust on website loyalty (2005)The role played by perceived …Developing a scale to measure the interactivity of websites (2003)Developing a scale to measure…What is Interactivity and is it Always Such a Good Thing? Implications of Definition, Person, and Situation for the Influence of Interactivity on Advertising Effectiveness (2002)What is Interactivity and is …Measures of Perceived Interactivity: An Exploration of the Role of Direction of Communication, User Control, and Time in Shaping Perceptions of Interactivity (2002)Measures of Perceived Interac…Investments in Consumer Relationships: A Cross-Country and Cross-Industry Exploration (2001)Investments in Consumer Relat…The effect of the performance appraisal system on trust for management: A field quasi-experiment. (1999)The effect of the performance…Evaluating self and others in electronic and face-to-face groups. (1999)Evaluating self and others in…The media equation: how people treat computers, television, and new media like real people and places (1997)The media equation: how peopl…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Advancing communication science : merging mass and interpersonal processes (1988)Advancing communication scien…Conversation: How Talk Is Organized. (1985)Conversation: How Talk Is Org…AWKWARD SILENCES: BEHAVIORAL ANTECEDENTS AND CONSEQUENCES OF THE CONVERSATIONAL LAPSE (1982)AWKWARD SILENCES: BEHAVIORAL …The measurement of interpersonal attraction (1974)The measurement of interperso…When a Chatbot Disappoints You: Expectancy Violation in Human-Chatbot Interaction in a Social Support Context (2024)When a Chatbot Disappoints Yo…How does response to work communication impact employees’ collaborative performance? A view of the social connectivity paradox (2024)How does response to work com…A Review of Virtual Impression Management Behaviors and Outcomes (2024)A Review of Virtual Impressio…To shop or not: Understanding Chinese consumers’ live-stream shopping intentions from the perspectives of uses and gratifications, perceived network size, perceptions of digital celebrities, and shopping orientations (2021)To shop or not: Understanding…Relevant and rich interactivity under uncertainty: Guest reviews, host responses, and guest purchase intention on Airbnb (2021)Relevant and rich interactivi…Interactivity in online chat: Conversational cues and visual cues in the service recovery process (2021)Interactivity in online chat:…Influence of service-entry waiting on customer’s first impression and satisfaction (2019)Influence of service-entry wa…A Paradigm for Developing Better Measures of Marketing Constructs (1979)An Updated Paradigm for Scale Development Incorporating Unidimensionality and Its Assessment (1988)Scale Development : Theory and Applications (1991)INTERNET USES AND GRATIFICATIONS: A Structural Equation Model of Interactive Advertising (2005)Fostering Consumer–Brand Relationships in Social Media Environments: The Role of Parasocial Interaction (2014)Investigating the impact of social media advertising features on customer purchase intention (2018)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations (1996)The Psychology of Attitudes (1997)Self-Efficacy: An Essential Motive to Learn (2000)Determinants of Perceived Web Site Interactivity (2008)Techniques of attitude scale construction. (1957)The Adolescent Society (1962)The Parasocial Contact Hypothesis (2005)An Integrated Approach to Communication Theory and Research (2014)YouTube vloggers' influence on consumer luxury brand perceptions and intentions (2016)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Trust and Satisfaction, Two Stepping Stones for Successful E-Commerce Relationships: A Longitudinal Exploration (2008)Effects of various characteristics of social commerce (s-commerce) on consumers’ trust and trust performance (2012)From e-commerce to social commerce: A close look at design features (2012)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Comparative fit indexes in structural models. (1990)An Integrative Model Of Organizational Trust (1995)Trust and TAM in Online Shopping: An Integrated Model1 (2003)The Strength of Weak Ties You Can Trust: The Mediating Role of Trust in Effective Knowledge Transfer (2004)Knowledge Exchange and Combination: The Role of Human Resource Practices in the Performance of High-Technology Firms (2006)Coefficient Alpha and the Internal Structure of Tests (1951)Interactivity in Brand Web Sites: Cognitive, Affective, and Behavioral Responses Explained by Consumers’ Online Flow Experience (2012)Factors influencing people’s continuous watching intention and consumption intention in live streaming (2019)See now, act now: How to interact with customers to enhance social commerce engagement? (2020)On the Evaluation of Structural Equation Models (1988)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Understanding the Effect of Customer Relationship Management Efforts on Customer Retention and Customer Share Development (2003)Internet Users' Information Privacy Concerns (IUIPC): The Construct, the Scale, and a Causal Model (2004)Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)Machines and Mindlessness: Social Responses to Computers (2000)The Limited Capacity Model of Mediated Message Processing (2000)Assessing Acceptance of Assistive Social Agent Technology by Older Adults: the Almere Model (2010)Interactivity and vividness effects on social presence and involvement with a web-based advertisement (2003)
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References

  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1997The media equation: how people treat computers, television, and new media like real people and places4,887 cited
  • 1999The effect of the performance appraisal system on trust for management: A field quasi-experiment.2,250 cited
  • 2001Investments in Consumer Relationships: A Cross-Country and Cross-Industry Exploration2,080 cited
  • 2005The role played by perceived usability, satisfaction and consumer trust on website loyalty1,684 cited
  • 2002What is Interactivity and is it Always Such a Good Thing? Implications of Definition, Person, and Situation for the Influence of Interactivity on Advertising Effectiveness1,138 cited
  • 2002Measures of Perceived Interactivity: An Exploration of the Role of Direction of Communication, User Control, and Time in Shaping Perceptions of Interactivity1,086 cited
  • 1974The measurement of interpersonal attraction900 cited
  • 2003Developing a scale to measure the interactivity of websites659 cited
  • 1988Advancing communication science : merging mass and interpersonal processes464 cited
  • 2012Communication Yearbook 7344 cited
  • 1985Conversation: How Talk Is Organized.227 cited
  • 1999Evaluating self and others in electronic and face-to-face groups.173 cited
  • 1982AWKWARD SILENCES: BEHAVIORAL ANTECEDENTS AND CONSEQUENCES OF THE CONVERSATIONAL LAPSE

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135 cited
  • 2017Vectors into the Future of Mass and Interpersonal Communication Research: Big Data, Social Media, and Computational Social Science83 cited
  • 2016Talking Health With a Machine: How Does Message Interactivity Affect Attitudes and Cognitions?69 cited
  • Cited by

    • 2021To shop or not: Understanding Chinese consumers’ live-stream shopping intentions from the perspectives of uses and gratifications, perceived network size, perceptions of digital celebrities, and shopping orientations262 cited
    • 2024When a Chatbot Disappoints You: Expectancy Violation in Human-Chatbot Interaction in a Social Support Context87 cited
    • 2021Interactivity in online chat: Conversational cues and visual cues in the service recovery process70 cited
    • 2024A Review of Virtual Impression Management Behaviors and Outcomes42 cited
    • 2021Relevant and rich interactivity under uncertainty: Guest reviews, host responses, and guest purchase intention on Airbnb29 cited
    • 2019Influence of service-entry waiting on customer’s first impression and satisfaction25 cited
    • 2024How does response to work communication impact employees’ collaborative performance? A view of the social connectivity paradox23 cited