Citation map · Study

SZodixStudyAcademic Library

Dashboard Shelves Open access My library Inbox Notes Write Learn Alerts

More

Ask your library Notifications Quick cite Review

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Perceptions of Internet banking users — a structural equation modelling (SEM) approach

16 references·11 citing·33 second hop

FromToDepth

this work references cited by second hop

References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
1999Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives108,592 cited
1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology68,271 cited
1988On the Evaluation of Structural Equation Models26,139 cited
2000A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies22,991 cited
1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
1974An Index of Factorial Simplicity14,857 cited
1992Measuring Service Quality: A Reexamination and Extension10,646 cited
2008Structural Equation Modelling: Guidelines for Determining Model Fit8,744 cited
2003Trust and TAM in Online Shopping: An Integrated Model18,618 cited
1993User acceptance of information technology: system characteristics, user perceptions and behavioral impacts4,751 cited
2004E-S-QUAL3,962 cited
2001Extending the TAM for a World-Wide-Web context3,801 cited
1994

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research

3,313 cited

1994SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality3,139 cited

Cited by

2024Adoption of artificial intelligence in financial services: The case of robo-advisors in India42 cited
2024Determinants inhibiting digital payment system adoption: an Indian perspective42 cited
2020The effect of individual factors on user behaviour and the moderating role of trust: an empirical investigation of consumers’ acceptance of electronic banking in the Kurdistan Region of Iraq37 cited
2022Evaluating the Impact of E-Service Quality on Customer Intention to Use Video Teller Machine Services31 cited
2022Perceived Risk as a Determinant of Propensity to Adopt Account Information Services under the EU Payment Services Directive 226 cited
2024Technology acceptance model for understanding consumer’s behavioral intention to use artificial intelligence based online shopping platforms in Bangladesh22 cited
2024Measuring factors affecting consumer attitudes toward metaverse adoption: Islamic banking services setting20 cited
2021Empirical analysis of internet banking adoption in Vietnam20 cited
2023Exploring digital banking adoption in developing Asian economies: Systematic literature review and bibliometric analysis15 cited
2022A Review of Literature on the Evaluation of Customer Satisfaction Patterns in Mobile Banking Services10 cited
2023The determinants of the intention to use autonomous vehicles9 cited