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Applying Transactional NPS for Customer Journey Insight: Case Experiences and Lessons Learned
16 references·0 citing·49 second hop
Applying Transactional NPS for Customer Journey Insight: Case Experiences and Lessons Learned (2018)Applying Transactional NPS for Customer J…Customer journeys: a systematic literature review (2018)Customer journeys: a systemat…Mapping the customer journey: Lessons learned from graph-based online attribution modeling (2016)Mapping the customer journey:…Improving service quality through customer journey analysis (2016)Improving service quality thr…Qualitative Analysis (2013)Qualitative AnalysisIn the company of givers and takers. (2013)In the company of givers and …Service design: Suggesting a qualitative multistep approach for analyzing and examining theme park experiences (2012)Service design: Suggesting a …The Ultimate Question 2.0 : How Net Promoter Companies Thrive in a Customer-Driven World (2011)The Ultimate Question 2.0 : H…Customer experience management: a critical review of an emerging idea (2010)Customer experience managemen…Convierta el trabajo que tiene en el trabajo que sueña (2010)Convierta el trabajo que tien…Service Design for Experience-Centric Services (2009)Service Design for Experience…Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)Customer Experience Creation:…A Longitudinal Examination of Net Promoter and Firm Revenue Growth (2007)A Longitudinal Examination of…The microeconomics of customer relationships (2006)The microeconomics of custome…The One Number You Need to Grow (2004)The One Number You Need to Gr…Service recovery: Impact on satisfaction and intentions (1995)Service recovery: Impact on s…A power primer. 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References

  • 1992A power primer.42,571 cited
  • 2009Customer Experience Creation: Determinants, Dynamics and Management Strategies3,138 cited
  • 2004The One Number You Need to Grow2,034 cited
  • 2009Service Design for Experience-Centric Services961 cited
  • 1995Service recovery: Impact on satisfaction and intentions652 cited
  • 2010Customer experience management: a critical review of an emerging idea501 cited
  • 2018Customer journeys: a systematic literature review388 cited
  • 2007A Longitudinal Examination of Net Promoter and Firm Revenue Growth385 cited
  • 2016Improving service quality through customer journey analysis267 cited
  • 2016Mapping the customer journey: Lessons learned from graph-based online attribution modeling186 cited
  • 2013In the company of givers and takers.184 cited
  • 2013Qualitative Analysis159 cited
  • 2011The Ultimate Question 2.0 : How Net Promoter Companies Thrive in a Customer-Driven World137 cited
  • 2010Convierta el trabajo que tiene en el trabajo que sueña125 cited
  • 2006The microeconomics of customer relationships99 cited
  • 2012Service design: Suggesting a qualitative multistep approach for analyzing and examining theme park experiences

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