this work references cited by second hopReferences
- 2006The Effect of Word of Mouth on Sales: Online Book Reviews5,993 cited
- 1957Schedules of reinforcement.4,887 cited
- 1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents4,857 cited
- 1993The structure of phenotypic personality traits.4,813 cited
- 1968Bystander intervention in emergencies: Diffusion of responsibility.3,087 cited
- 2006Dehumanization: An Integrative Review2,915 cited
- 1998Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing2,718 cited
- 1987Product/Consumption-Based Affective Responses and Postpurchase Processes2,464 cited
- 1986Fairness and the Assumptions of Economics2,462 cited
- 2002The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach1,986 cited
- 1995Relationship Marketing in Consumer Markets: Antecedents and Consequences1,757 cited
- 1999A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery1,465 cited
- 1987Defensive Marketing Strategy by Customer Complaint Management: A Theoretical Analysis1,394 cited
- 1984Consumer Reactions to Product Failure: An Attributional Approach1,353 cited
- 1990Moral Exclusion and Injustice: An Introduction
Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work