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The advent of customer experiential knowledge management approach (CEKM): The integration of offline & online experiential knowledge
16 references·11 citing·31 second hop
The advent of customer experiential knowledge management approach (CEKM): The integration of offline & online experiential knowledge (2018)The advent of customer experiential knowl…Understanding Customer Experience Throughout the Customer Journey (2016)Understanding Customer Experi…Service-dominant logic: continuing the evolution (2007)Service-dominant logic: conti…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…The Field behind the Screen: Using Netnography for Marketing Research in Online Communities (2002)The Field behind the Screen: …Absorptive Capacity: A Review, Reconceptualization, and Extension (2002)Absorptive Capacity: A Review…Knowledge Management: An Organizational Capabilities Perspective (2001)Knowledge Management: An Orga…Communities of practice learning, meaning, and identity (1999)Communities of practice learn…The Knowledge-Creating Company (1998)The Knowledge-Creating CompanyThe Concept of “Ba”: Building a Foundation for Knowledge Creation (1998)The Concept of “Ba”: Building…The Tacit Dimension (1997)The Tacit DimensionDynamic capabilities and strategic management (1997)Dynamic capabilities and stra…Sensemaking in Organizations (1996)Sensemaking in OrganizationsThe Knowledge-Creating Company (1995)The Knowledge-Creating CompanyThe Capabilities of Market-Driven Organizations (1994)The Capabilities of Market-Dr…A Dynamic Theory of Organizational Knowledge Creation (1994)A Dynamic Theory of Organizat…The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)The Experiential Aspects of C…Collaborative innovation, strategic agility, & absorptive capacity adoption in SMEs: the moderating effects of customer knowledge management capability (2024)Collaborative innovation, str…Bridging service dominant logic and the concept of customer value through higher order indexes: Insights from hospitality experiences (2023)Bridging service dominant log…The Moderating Role of Perceived Interactivity in the Relationship Between Online Customer Experience and Behavioral Intentions to Use Parenting Apps for Taiwanese Preschool Parents (2022)The Moderating Role of Percei…How to innovate continuously? Conceptualizing generative capability (2022)How to innovate continuously?…The role of members’ lived experience in the evolution of online communities toward online communities of practice (2021)The role of members’ lived ex…The role of brick-and-mortar exterior atmospherics in post-COVID era shopping experience: a systematic review and agenda for future research (2021)The role of brick-and-mortar …Customer knowledge hiding behavior in service multi-sided platforms (2021)Customer knowledge hiding beh…The impact of customer knowledge management capability on project performance-mediating role of strategic agility (2020)The impact of customer knowle…Customer knowledge management in SMEs : Review and research agenda (2020)Customer knowledge management…A case study of hotel frontline employees' customer need knowledge relating to value co-creation (2019)A case study of hotel frontli…Strategic Knowledge Management in the Digital Age (2018)Strategic Knowledge Managemen…The Theory of Buyer Behavior (1971)Structure and Functions of Fantasy (1974)An Information Processing Theory of Consumer Choice (1979)Consumer perceived value: The development of a multiple item scale (2001)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Absorptive Capacity: A New Perspective on Learning and Innovation (1990)Understanding dynamic capabilities (2003)Firm resources and sustained competitive advantage (2004)Entrepreneurship and Dynamic Capabilities: A Review, Model and Research Agenda* (2006)Managing Firm Resources in Dynamic Environments to Create Value: Looking Inside the Black Box (2007)The Nature of the Firm (1937)A resource‐based view of the firm (1984)Dynamic capabilities: what are they? (2000)The Theory of Economic Development (2003)How To Do Things With Words (1975)Exploring internal stickiness: Impediments to the transfer of best practice within the firm (1996)Review : Knowledge Management and Knowledge Management Systems: Conceptual Foundations And Research Issues1,2 (2001)Metaphors We Live By (2003)An Evolutionary Theory of Economic Change. (1983)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)Institutions and axioms: an extension and update of service-dominant logic (2015)Toward a knowledge‐based theory of the firm (1996)Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance (2007)Expansive Learning at Work: Toward an activity theoretical reconceptualization (2001)Clusters and knowledge: local buzz, global pipelines and the process of knowledge creation (2004)Problem-Based Learning: What and How Do Students Learn? (2004)Social Capital, Intellectual Capital, and the Organizational Advantage (1998)Deliberate Learning and the Evolution of Dynamic Capabilities (2002)Organizing and the Process of Sensemaking (2005)
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References

  • 1997Dynamic capabilities and strategic management34,723 cited
  • 1999Communities of practice learning, meaning, and identity28,353 cited
  • 1995The Knowledge-Creating Company17,992 cited
  • 1994A Dynamic Theory of Organizational Knowledge Creation17,793 cited
  • 1996Sensemaking in Organizations15,614 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 1998The Knowledge-Creating Company14,621 cited
  • 1997The Tacit Dimension12,409 cited
  • 2002Absorptive Capacity: A Review, Reconceptualization, and Extension10,723 cited
  • 1982The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun8,274 cited
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  • 1994The Capabilities of Market-Driven Organizations6,532 cited
  • 2001Knowledge Management: An Organizational Capabilities Perspective6,226 cited
  • 2016Understanding Customer Experience Throughout the Customer Journey5,744 cited
  • 1998The Concept of “Ba”: Building a Foundation for Knowledge Creation4,560 cited
  • 2002The Field behind the Screen: Using Netnography for Marketing Research in Online Communities

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  • 2021The role of brick-and-mortar exterior atmospherics in post-COVID era shopping experience: a systematic review and agenda for future research24 cited
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  • 2022The Moderating Role of Perceived Interactivity in the Relationship Between Online Customer Experience and Behavioral Intentions to Use Parenting Apps for Taiwanese Preschool Parents14 cited
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