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Spillover Effects of a University Crisis: A Qualitative Investigation Using Situational Theory of Problem Solving
16 references·3 citing·48 second hop
Spillover Effects of a University Crisis: A Qualitative Investigation Using Situational Theory of Problem Solving (2018)Spillover Effects of a University Crisis:…Publics and Lay Informatics: A Review of the Situational Theory of Problem Solving (2014)Publics and Lay Informatics: …What Makes People Hot? Applying the Situational Theory of Problem Solving to Hot-Issue Publics (2012)What Makes People Hot? 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References

  • 1993Basics of Qualitative Research: Grounded Theory Procedures and Techniques17,576 cited
  • 1994Qualitative Communication Research Methods5,404 cited
  • 2007Protecting Organization Reputations During a Crisis: The Development and Application of Situational Crisis Communication Theory2,829 cited
  • 1988Self-generated validity and other effects of measurement on belief, attitude, intention, and behavior.2,069 cited
  • 1998Reframing Crisis Management1,190 cited
  • 2000Consumer Response to Negative Publicity: The Moderating Role of Commitment1,056 cited
  • 2011Problem Solving and Communicative Action: A Situational Theory of Problem Solving589 cited
  • 1997Toward a Concept and Theory of Organization-Public Relationships532 cited
  • 2009Undeserved Loss: The Spread of Legitimacy Loss to Innocent Organizations in Response to Reported Corporate Deviance419 cited
  • 2006When Will a Brand Scandal Spill Over, and how Should Competitors Respond?380 cited
  • 2008Misery Loves Company: The Spread of Negative Impacts Resulting from an Organizational Crisis253 cited
  • 2008Negative Spillover in Brand Portfolios: Exploring the Antecedents of Asymmetric Effects244 cited
  • 2010Reconceptualizing the Communicative Action of Publics: Acquisition, Selection, and Transmission of Information in Problematic Situations134 cited
  • 2012What Makes People Hot? Applying the Situational Theory of Problem Solving to Hot-Issue Publics

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119 cited
  • 2014Publics and Lay Informatics: A Review of the Situational Theory of Problem Solving109 cited
  • 2011Hoaxes and the Paradoxical Challenges of Restoring Legitimacy103 cited
  • Cited by

    • 2024A new framework for managing “crisis spillover” as a type of sticky crisis: Initial insights from a crisis communication expert panel14 cited
    • 2023Dynamics of Campaign, Press, and Public Discourse in Electoral Politics8 cited
    • 2023From Pre-Science to Paradigm Shift: A Kuhnian Analysis of 100 Years of Public Relations Scholarship7 cited