SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Corporate image no longer leads to customer satisfaction and loyalty: a Malaysian perspective
16 references·0 citing·49 second hop
Corporate image no longer leads to customer satisfaction and loyalty: a Malaysian perspective (2018)Corporate image no longer leads to custom…The impact of customer experience and perceived value on sustainable social relationship in blogs: An empirical study (2015)The impact of customer experi…Examining the Structural Relationships of Destination Image, Perceived Value, Tourist Satisfaction and Loyalty: Case of Mauritius (2015)Examining the Structural Rela…An SEM–artificial-neural-network analysis of the relationships between SERVPERF, customer satisfaction and loyalty among low-cost and full-service airline (2015)An SEM–artificial-neural-netw…Factors Influencing Customer Loyalty Toward Online Shopping (2013)Factors Influencing Customer …A study of mobile user engagement (MoEN): Engagement motivations, perceived value, satisfaction, and continued engagement intention (2013)A study of mobile user engage…A First Course in Factor Analysis (2013)A First Course in Factor Anal…The hierarchical effects of perceived quality on perceived value, satisfaction, and loyalty: Empirical results from public, outdoor aquatic centres in Australia (2012)The hierarchical effects of p…Statistics corner: A guide to appropriate use of correlation coefficient in medical research. (2012)Statistics corner: A guide to…Questionnaire designing and validation. (2012)Questionnaire designing and v…Corporate Brand Image and Customer Satisfaction on Loyalty: An Empirical Study of Starbucks Coffee in Taiwan (2012)Corporate Brand Image and Cus…Recommended Sample Size for Conducting Exploratory Factor Analysis on Dichotomous Data (2010)Recommended Sample Size for C…Relationship between Interest Rate and Stock Price: Empirical Evidence from Developed and Developing Countries (2009)Relationship between Interest…Development of a customer satisfaction index model (2007)Development of a customer sat…An application of the ECSI model as a predictor of satisfaction and loyalty for backpacker hostels (2007)An application of the ECSI mo…The evolution and future of national customer satisfaction index models (2001)The evolution and future of n…A Review of Scale Development Practices in the Study of Organizations (1995)A Review of Scale Development…Measurement in Medicine: The Analysis of Method Comparison Studies (1983)Brain-to-Brain Synchrony during Naturalistic Social Interactions (2017)Correlation Coefficients: Appropriate Use and Interpretation (2018)The Impact of COVID-19 Pandemic on the Resilience of Sustainable Mobility in Sicily (2020)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Principles and Practice of Structural Equation Modeling (2012)An investigation of customer satisfaction with low-cost and full-service airline companies (2017)A hybrid SEM-neural network analysis of social media addiction (2019)How the live streaming commerce viewers process the persuasive message: An ELM perspective and the moderating effect of mindfulness (2021)The Behavior of Stock-Market Prices (1965)Stock Returns, Real Activity, Inflation, and Money (1981)Stock Market Prices Do Not Follow Random Walks: Evidence from a Simple Specification Test (1988)THE IMPACT OF MACROECONOMIC VARIABLES ON STOCK MARKET RETURNS IN KENYA (2014)The Impact of Macroeconomic Indicators on Indian Stock Prices: An Empirical Analysis (2017)The associations between stock prices, inflation rates, interest rates are still persistent (2019)Coefficient Alpha and the Internal Structure of Tests (1951)Principles and Practice of Structural Equation Modeling (1998)Impact of Brand Image, Service Quality and price on customer satisfaction in Pakistan Telecommunication sector (2012)Investigating attitudes towards three South American destinations in an emerging long haul market using a model of consumer-based brand equity (CBBE) (2014)Service quality, satisfaction, and customer loyalty in Airbnb accommodation in Thailand (2017)The theory of planned behavior (1991)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Conceptualising engagement with digital behaviour change interventions: a systematic review using principles from critical interpretive synthesis (2016)What drives live-stream usage intention? The perspectives of flow, entertainment, social interaction, and endorsement (2017)Online learning: Adoption, continuance, and learning outcome—A review of literature (2018)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Authenticity: The Link Between Destination Image and Place Attachment (2016)Expanding theory of tourists’ destination loyalty: The role of sensory impressions (2019)Modeling domestic tourism: motivations, satisfaction and tourist behavioral intentions (2020)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The analysis of antecedents of customer loyalty in the Turkish mobile telecommunication market (2005)The Evolution of Loyalty Intentions (2006)Does Food Quality Really Matter in Restaurants? Its Impact On Customer Satisfaction and Behavioral Intentions (2007)Construct validity in psychological tests. (1955)Handbook of Industrial and Organizational Psychology. (1977)Review of Psychometric theory (2nd ed.). (1979)A Brief Tutorial on the Development of Measures for Use in Survey Questionnaires (1998)Construct Measurement and Validation Procedures in MIS and Behavioral Research: Integrating New and Existing Techniques1 (2011)Differences Between Tight and Loose Cultures: A 33-Nation Study (2011)Understanding relationships among customer experience, engagement, and word-of-mouth intention on online brand communities (2017)The relationships among community experience, community commitment, brand attitude, and purchase intention in social media (2019)Customer engagement behaviour on social commerce platforms: An empirical study (2020)The MOS 36-Item Short-Form Health Survey (SF-36) (1993)Factor analysis in the development and refinement of clinical assessment instruments. (1995)Scale Development Research (2006)
this work references cited by second hop

References

  • 2013A First Course in Factor Analysis4,527 cited
  • 2012Statistics corner: A guide to appropriate use of correlation coefficient in medical research.4,239 cited
  • 1995A Review of Scale Development Practices in the Study of Organizations3,192 cited
  • 2001The evolution and future of national customer satisfaction index models1,069 cited
  • 2013A study of mobile user engagement (MoEN): Engagement motivations, perceived value, satisfaction, and continued engagement intention771 cited
  • 2015An SEM–artificial-neural-network analysis of the relationships between SERVPERF, customer satisfaction and loyalty among low-cost and full-service airline314 cited
  • 2015Examining the Structural Relationships of Destination Image, Perceived Value, Tourist Satisfaction and Loyalty: Case of Mauritius302 cited
  • 2009Relationship between Interest Rate and Stock Price: Empirical Evidence from Developed and Developing Countries284 cited
  • 2015The impact of customer experience and perceived value on sustainable social relationship in blogs: An empirical study236 cited
  • 2007An application of the ECSI model as a predictor of satisfaction and loyalty for backpacker hostels201 cited
  • 2012The hierarchical effects of perceived quality on perceived value, satisfaction, and loyalty: Empirical results from public, outdoor aquatic centres in Australia176 cited
  • 2010Recommended Sample Size for Conducting Exploratory Factor Analysis on Dichotomous Data175 cited
  • 2012Corporate Brand Image and Customer Satisfaction on Loyalty: An Empirical Study of Starbucks Coffee in Taiwan

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

171 cited
  • 2007Development of a customer satisfaction index model157 cited
  • 2013Factors Influencing Customer Loyalty Toward Online Shopping111 cited
  • 2012Questionnaire designing and validation.102 cited
  • Cited by

    No citing works inside the corpus for this window.