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Bank selection criteria and satisfaction of retail customers of Islamic banks in Bangladesh
16 references·11 citing·42 second hop
Bank selection criteria and satisfaction of retail customers of Islamic banks in Bangladesh (2018)Bank selection criteria and satisfaction …Understanding the 2007–2008 Global Financial Crisis: Lessons for Scholars of International Political Economy (2011)Understanding the 2007–2008 G…Generic technology‐based service quality dimensions in banking (2011)Generic technology‐based serv…Customer's criteria for selecting an Islamic bank: evidence from Pakistan (2011)Customer's criteria for selec…Addressing Common Method Variance: Guidelines for Survey Research on Information Technology, Operations, and Supply Chain Management (2011)Addressing Common Method Vari…Service Quality Delivery and Its Impact on Customer Satisfaction in the Banking Sector in Malaysia (2010)Service Quality Delivery and …Why do Malaysian customers patronise Islamic banks? (2007)Why do Malaysian customers pa…The Concept of Validity. (2004)The Concept of Validity.RELATIVE IMPORTANCE OF SERVICE QUALITY DIMENSIONS: A MULTISECTORAL STUDY (2004)RELATIVE IMPORTANCE OF SERVIC…Bank selection criteria employed by college students in Bahrain: an empirical analysis (2001)Bank selection criteria emplo…Banking behavior of Islamic bank customers: perspectives and implications (1998)Banking behavior of Islamic b…Determinants of customer satisfaction in retail banking (1996)Determinants of customer sati…Customer Preferences for Financial Services: An Analysis (1994)Customer Preferences for Fina…Conventional and Islamic Banks: Patronage Behaviour of Jordanian Customers (1990)Conventional and Islamic Bank…Attitudes, Behaviour, and Patronage Factors of Bank Customers towards Islamic Banks (1989)Attitudes, Behaviour, and Pat…Bank Selection Decisions and Market Segmentation (1976)Bank Selection Decisions and …An Index of Factorial Simplicity (1974)An Index of Factorial Simplic…Determinants of customer loyalty in Islamic banking: the role of religiosity (2023)Determinants of customer loya…Objectives of Islamic banking, customer satisfaction and customer loyalty: empirical evidence from South Africa (2022)Objectives of Islamic banking…Islamic financial literacy and Islamic banks selection: an exploratory study using multiple correspondence analysis on banks' small business customers (2022)Islamic financial literacy an…Fintech and Islamic Financial Institutions: Applications and Challenges (2022)Fintech and Islamic Financial…Determinants of Islamic banking adoption among non-Muslim customers in a Muslim zone (2022)Determinants of Islamic banki…Governance of profit and loss sharing financing in achieving socio-economic justice (2021)Governance of profit and loss…Dependency of Islamic bank rates on conventional rates in a dual banking system: A trade-off between religious and economic fundamentals (2021)Dependency of Islamic bank ra…THE EFFECT OF BRAND IMAGE, SERVICE QUALITY, AND CUSTOMER VALUE ON CUSTOMER SATISFACTION (2020)THE EFFECT OF BRAND IMAGE, SE…Migration (Hijra) to Islamic bank based on push–pull–mooring theory: a services marketing mix perspective (2020)Migration (Hijra) to Islamic …Marketing Islamic Financial Services: A Review, Critique, and Agenda for Future Research (2020)Marketing Islamic Financial S…Customer loyalty to Islamic banks: Evidence from Indonesia (2020)Customer loyalty to Islamic b…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Impact of Service Quality on Customer Satisfaction and Customer Loyalty: Evidence from Banking Sector (2014)Customer satisfaction and its measurement in hospitality enterprises: a revisit and update (2016)Impact of self-service technology (SST) service quality on customer loyalty and behavioral intention: The mediating role of customer satisfaction (2018)Bank Patronage Factors of Muslim and Non‐Muslim Customers (1994)Dimensions of price satisfaction: a study in the retail banking industry (2006)Impact of Customer Satisfaction on Customer Loyalty and Intentions to Switch: Evidence from Banking Sector of Pakistan (2011)The intention to use Islamic banking: an exploratory study to measure Islamic financial literacy (2019)Principles of Marketing (1972)Zero defections: quality comes to services. (1990)Measuring Service Quality: A Reexamination and Extension (1992)Manias, Panics and Crashes (1978)The Political Economy of International Relations (1987)This Time Is Different (2009)The Political Economy of Global Finance: A Network Model (2013)Uncertainty, Risk, and the Financial Crisis of 2008 (2014)Black Swans, Lame Ducks, and the mystery of IPE's missing macroeconomy (2017)The Measurement of Observer Agreement for Categorical Data (1977)Firm Resources and Sustained Competitive Advantage (1991)Common method biases in behavioral research: A critical review of the literature and recommended remedies. 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(1991)The use of scoring rubrics: Reliability, validity and educational consequences (2007)Comorbidity: A network perspective (2010)Cultures and Selves (2010)Customer satisfaction and retail banking: an assessment of some of the key antecedents of customer satisfaction in retail banking (2002)Consumer attitudes and purchase intentions toward Islamic banks: the influence of religiosity (2015)Service quality perception and customer satisfaction in Islamic banks of Pakistan: the modified SERVQUAL model (2015)Little Jiffy, Mark Iv (1974)Development and validation of a scale for measuring state self-esteem. (1991)Exploratory Factor Analysis: A Guide to Best Practice (2018)Investigating drivers of bank loyalty: the complex relationship between image, service quality and satisfaction (1998)The effect of perceived service quality dimensions on customer satisfaction, trust, and loyalty in e‐commerce settings (2010)
this work references cited by second hop

References

  • 1974An Index of Factorial Simplicity14,857 cited
  • 2004The Concept of Validity.1,730 cited
  • 1996Determinants of customer satisfaction in retail banking861 cited
  • 2007Why do Malaysian customers patronise Islamic banks?599 cited
  • 1998Banking behavior of Islamic bank customers: perspectives and implications534 cited
  • 2011Addressing Common Method Variance: Guidelines for Survey Research on Information Technology, Operations, and Supply Chain Management522 cited
  • 1989Attitudes, Behaviour, and Patronage Factors of Bank Customers towards Islamic Banks374 cited
  • 2011Generic technology‐based service quality dimensions in banking357 cited
  • 2001Bank selection criteria employed by college students in Bahrain: an empirical analysis338 cited
  • 2011Understanding the 2007–2008 Global Financial Crisis: Lessons for Scholars of International Political Economy267 cited
  • 2010Service Quality Delivery and Its Impact on Customer Satisfaction in the Banking Sector in Malaysia256 cited
  • 2004RELATIVE IMPORTANCE OF SERVICE QUALITY DIMENSIONS: A MULTISECTORAL STUDY254 cited
  • 1976Bank Selection Decisions and Market Segmentation244 cited
  • 1990Conventional and Islamic Banks: Patronage Behaviour of Jordanian Customers231 cited

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2011
Customer's criteria for selecting an Islamic bank: evidence from Pakistan
205 cited
  • 1994Customer Preferences for Financial Services: An Analysis203 cited
  • Cited by

    • 2021Dependency of Islamic bank rates on conventional rates in a dual banking system: A trade-off between religious and economic fundamentals59 cited
    • 2022Objectives of Islamic banking, customer satisfaction and customer loyalty: empirical evidence from South Africa52 cited
    • 2020Customer loyalty to Islamic banks: Evidence from Indonesia51 cited
    • 2020Migration (Hijra) to Islamic bank based on push–pull–mooring theory: a services marketing mix perspective48 cited
    • 2020THE EFFECT OF BRAND IMAGE, SERVICE QUALITY, AND CUSTOMER VALUE ON CUSTOMER SATISFACTION45 cited
    • 2023Determinants of customer loyalty in Islamic banking: the role of religiosity34 cited
    • 2022Islamic financial literacy and Islamic banks selection: an exploratory study using multiple correspondence analysis on banks' small business customers31 cited
    • 2020Marketing Islamic Financial Services: A Review, Critique, and Agenda for Future Research30 cited
    • 2021Governance of profit and loss sharing financing in achieving socio-economic justice27 cited
    • 2022Fintech and Islamic Financial Institutions: Applications and Challenges23 cited
    • 2022Determinants of Islamic banking adoption among non-Muslim customers in a Muslim zone20 cited