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A New Culture of Assessment: Preliminary Report on the ARL SERVQUAL Survey.

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References

1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
1979Review of Psychometric theory (2nd ed.).11,425 cited
1999Statistical methods in psychology journals: Guidelines and explanations.2,789 cited
2000Psychometrics Is Datametrics: The Test Is Not Reliable357 cited
2000Reliability and validity of servqual scores used to evaluate perceptions of library service quality185 cited

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2010Diagnosing university students' zone of tolerance from university library services30 cited

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