SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
A Software Demonstrator for Measuring the Quality of PSS
12 references·1 citing·36 second hop
A Software Demonstrator for Measuring the Quality of PSS (2015)A Software Demonstrator for Measuring the…Qualitätsmanagement (2015)QualitätsmanagementQuality Assessment of Technical Product-service Systems in the Machine Tool Industry (2014)Quality Assessment of Technic…Leveraging Technology for a Sustainable World (2012)Leveraging Technology for a S…Grundlagen Qualitätsmanagement (2011)Grundlagen QualitätsmanagementQualitätsmanagement (2010)QualitätsmanagementIndustrial Product-Service Systems—IPS 2 (2010)Industrial Product-Service Sy…Qualitätsmanagement für Dienstleistungen (2008)Qualitätsmanagement für Diens…State-of-the-art in product-service systems (2007)State-of-the-art in product-s…Life cycle oriented design of technical Product-Service Systems (2006)Life cycle oriented design of…A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction (1998)A Dynamic Model of the Durati…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…A study related to product service systems (PSS), SERVQUAL and knowledge management system (KMS) – A review (2021)A study related to product se…Strategic Management and Marketing in the Service Sector (1984)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Designing services that deliver (1984)Revolutionizing Product Development: Quantum Leaps in Speed, Efficiency and Quality (1992)Product–Service Systems (PSS) business models and tactics – a systematic literature review (2014)Circular Business Model Innovation: Inherent Uncertainties (2015)Business Model Innovation for Sustainability: Towards a Unified Perspective for Creation of Sustainable Business Models (2017)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Prospect Theory: An Analysis of Decision under Risk (1979)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Prospect theory: An analysis of decision under risk (1988)Investments in Consumer Relationships: A Cross-Country and Cross-Industry Exploration (2001)Satisfaction, Repurchase Intent, and Repurchase Behavior: Investigating the Moderating Effect of Customer Characteristics (2001)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Beyond Greening: Strategies for a Sustainable World. (1997)A literature and practice review to develop sustainable business model archetypes (2013)Product services for a resource-efficient and circular economy – a review (2013)The Relevance of Circular Economy Practices to the Sustainable Development Goals (2018)Servitization of business: Adding value by adding services (1988)Design Rules (2000)Evolving to a New Dominant Logic for Marketing (2003)Sustainable manufacturing: trends and research challenges (2011)Servitization: revisiting the state-of-the-art and research priorities (2017)Grundlagen der Betriebswirtschaftslehre (1969)The Toyota Way (2003)Preparing for end of service life of wind turbines (2012)Integrating sustainable manufacturing assessment into decision making for a production work cell (2014)Development of weighted triple-bottom line sustainability indicators for the Malaysian food manufacturing industry using the Delphi method (2019)Managing change: quality‐oriented design of strategic change processes (2005)Exploring quality management for business services from a buyer's perspective using multiple case study evidence (2011)Design and assessment of quality control loops for stable business processes (2012)Individualised Production (2011)Technical Complaint Feedback to Ramp-Up (2016)
this work references cited by second hop

References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 2007State-of-the-art in product-service systems1,978 cited
  • 1998A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction1,948 cited
  • 2010Industrial Product-Service Systems—IPS 2993 cited
  • 2006Life cycle oriented design of technical Product-Service Systems637 cited
  • 2012Leveraging Technology for a Sustainable World178 cited
  • 2015Qualitätsmanagement162 cited
  • 2011Grundlagen Qualitätsmanagement115 cited
  • 2010Qualitätsmanagement103 cited
  • 2008Qualitätsmanagement für Dienstleistungen90 cited
  • 2014Quality Assessment of Technical Product-service Systems in the Machine Tool Industry22 cited

Cited by

  • 2021A study related to product service systems (PSS), SERVQUAL and knowledge management system (KMS) – A review13 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work