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Logistic service quality as a mediator between logistics capabilities and customer satisfaction
16 references·6 citing·38 second hop
Logistic service quality as a mediator between logistics capabilities and customer satisfaction (2018)Logistic service quality as a mediator be…Modelagem de Equações Estruturais com Utilização do Smartpls (2014)Modelagem de Equações Estrutu…A primer on partial least squares structural equation modeling (PLS-SEM) (2014)A primer on partial least squ…Understanding the role of logistics capabilities in achieving supply chain agility: a systematic literature review (2012)Understanding the role of log…Goodness-of-fit indices for partial least squares path modeling (2012)Goodness-of-fit indices for p…PLS-SEM: Indeed a Silver Bullet (2011)PLS-SEM: Indeed a Silver Bull…Reseña de "Dynamic capabilities. Understanding strategic change in organizations" de Constance E. Helfat, Sydney Finkelstein, Will Mitchell, Margareth Peteraf, Harbir Singh, David J. Teece, Sidney Winter (2010)Reseña de "Dynamic capabiliti…Logistics service quality: a new way to loyalty (2008)Logistics service quality: a …The role of resource commitment and innovation in reverse logistics performance (2005)The role of resource commitme…Supply chain strategies, capabilities, and performance (2001)Supply chain strategies, capa…Logistics Service Quality as a Segment-Customized Process (2001)Logistics Service Quality as …The Effects of Logistics Capabilities and Strategy on Firm Performance (2000)The Effects of Logistics Capa…The partial least squares approach for structural equation modeling. (1998)The partial least squares app…The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)The American Customer Satisfa…STRATEGIC LOGISTICS CAPABILITIES FOR COMPETITIVE ADVANTAGE AND FIRM SUCCESS (1996)STRATEGIC LOGISTICS CAPABILIT…The Resource-Based Theory of Competitive Advantage: Implications for Strategy Formulation (1991)The Resource-Based Theory of …Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Determinants of consumer adoption of multilingual self-service ordering systems in fast food restaurants (2024)Determinants of consumer adop…Does Robotaxi Offer a Positive Travel Experience? A Study of the Key Factors That Influence Consumers’ Use of the Robotaxi (2023)Does Robotaxi Offer a Positiv…A study on how to improve users' perceived playfulness in and continuance intention with VR technology to paint in virtual natural landscapes (2023)A study on how to improve use…Exploring relationships between service quality dimensions and customers satisfaction: empirical study in context to Indian logistics service providers (2022)Exploring relationships betwe…Online Sellers’ Reuse Behaviour for Third-Party Logistics Services: An Innovative Model Development and E-Commerce (2021)Online Sellers’ Reuse Behavio…E-Commerce Logistics Service Quality (2021)E-Commerce Logistics Service …A primer on partial least squares structural equation modeling (PLS-SEM) (2015)Innovation capacity, international experience and export performance of SMEs in Brazil (2015)Methodological research on partial least squares structural equation modeling (PLS-SEM) (2019)Using the social exchange theory to explore the employee-organization relationship in the hospitality industry (2021)The Market for "Lemons": Quality Uncertainty and the Market Mechanism (1970)The Competitive Advantage of Nations (1990)Strategic assets and organizational rent (1993)Exploring internal stickiness: Impediments to the transfer of best practice within the firm (1996)The Core Competence of the Corporation (2006)Dimensionalizing Cultures: The Hofstede Model in Context (2011)On the Evaluation of Structural Equation Models (1988)Structural equation modeling in practice: A review and recommended two-step approach. (1988)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Corridors of Influence in the Dissemination of Customer-Oriented Strategy to Customer Contact Service Employees (2000)Value-Based Differentiation in Business Relationships: Gaining and Sustaining Key Supplier Status (2005)On the contingent value of dynamic capabilities for competitive advantage: The nonlinear moderating effect of environmental dynamism (2013)Prospect Theory: An Analysis of Decision under Risk (1979)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Prospect theory: An analysis of decision under risk (1988)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Issues in Supply Chain Management (2000)DEFINING SUPPLY CHAIN MANAGEMENT (2001)Towards a Methodology for Developing Evidence‐Informed Management Knowledge by Means of Systematic Review (2003)The impact of supplier innovativeness, information sharing and strategic sourcing on improving supply chain agility: Global supply chain perspective (2017)Agility and resilience as antecedents of supply chain performance under moderating effects of organizational culture within the humanitarian setting: a dynamic capability view (2018)Resilience in agri-food supply chains: a critical analysis of the literature and synthesis of a novel framework (2018)Comparative fit indexes in structural models. (1990)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Partial Least Squares Structural Equation Modeling (PLS-SEM) Techniques Using SmartPLS (2013)Partial least squares structural equation modeling (PLS-SEM): A useful tool for family business researchers (2014)Partial least squares structural equation modeling in HRM research (2018)Significance tests and goodness of fit in the analysis of covariance structures. (1980)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Partial least squares structural equation modeling (PLS-SEM) (2014)When to use and how to report the results of PLS-SEM (2018)User Acceptance of Information Technology: Toward A Unified View1 (2003)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
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  • 2014A primer on partial least squares structural equation modeling (PLS-SEM)12,786 cited
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  • 2014Modelagem de Equações Estruturais com Utilização do Smartpls1,202 cited
  • 2001Logistics Service Quality as a Segment-Customized Process1,008 cited
  • 2012Understanding the role of logistics capabilities in achieving supply chain agility: a systematic literature review403 cited
  • 2010Reseña de "Dynamic capabilities. Understanding strategic change in organizations" de Constance E. Helfat, Sydney Finkelstein, Will Mitchell, Margareth Peteraf, Harbir Singh, David J. Teece, Sidney Winter321 cited
  • 2005The role of resource commitment and innovation in reverse logistics performance282 cited
  • 1996STRATEGIC LOGISTICS CAPABILITIES FOR COMPETITIVE ADVANTAGE AND FIRM SUCCESS261 cited
  • 2008Logistics service quality: a new way to loyalty

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232 cited
  • 2000The Effects of Logistics Capabilities and Strategy on Firm Performance226 cited
  • 2001Supply chain strategies, capabilities, and performance224 cited
  • Cited by

    • 2021E-Commerce Logistics Service Quality73 cited
    • 2022Exploring relationships between service quality dimensions and customers satisfaction: empirical study in context to Indian logistics service providers65 cited
    • 2021Online Sellers’ Reuse Behaviour for Third-Party Logistics Services: An Innovative Model Development and E-Commerce43 cited
    • 2023A study on how to improve users' perceived playfulness in and continuance intention with VR technology to paint in virtual natural landscapes20 cited
    • 2023Does Robotaxi Offer a Positive Travel Experience? A Study of the Key Factors That Influence Consumers’ Use of the Robotaxi17 cited
    • 2024Determinants of consumer adoption of multilingual self-service ordering systems in fast food restaurants9 cited