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Pengaruh Kualitas Layanan Elektronik (E-Servqual) Terhadap Kepuasan Nasabah Pengguna Mobile Banking (Studi pada Pengguna Mobile Banking Bank Sinarmas Cabang Malang)
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References

  • 1989User Acceptance of Computer Technology: A Comparison of Two Theoretical Models26,283 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research22,085 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1996The Behavioral Consequences of Service Quality12,400 cited
  • 1994Book Review: Marketing Research: An Applied Orientation7,087 cited
  • 2002Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge2,818 cited
  • 2000Marketing Research: An Applied Approach2,662 cited
  • 2020Business Research Methods2,026 cited
  • 2012Metode Penelitian Survei1,474 cited
  • 2006A logit analysis of electronic banking in New Zealand220 cited
  • 2010Riset Pemasaran & Perilaku Konsumen106 cited

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