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Guest preferences for service recovery procedures: conjoint analysis
16 references·1 citing·48 second hop
Guest preferences for service recovery procedures: conjoint analysis (2018)Guest preferences for service recovery pr…Getting Started with Conjoint Analysis: Strategies for Product Design and Pricing Research (2005)Getting Started with Conjoint…Consumer perceived value: The development of a multiple item scale (2001)Consumer perceived value: The…A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery (1999)A Model of Customer Satisfact…A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery (1999)A Model of Customer Satisfact…Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing (1998)Customer Evaluations of Servi…The effects of distributive, procedural, and interactional justice on postcomplaint behavior (1997)The effects of distributive, …Marketing for Hospitality and Tourism (1995)Marketing for Hospitality and…Customer Switching Behavior in Service Industries: An Exploratory Study (1995)Customer Switching Behavior i…A typology of retail failures and recoveries (1993)A typology of retail failures…The Dimensionality of Consumption Emotion Patterns and Consumer Satisfaction (1991)The Dimensionality of Consump…Strategic Responses to Institutional Processes (1991)Strategic Responses to Instit…STRATEGIC RESPONSES TO INSTITUTIONAL PROCESSES (1991)STRATEGIC RESPONSES TO INSTIT…The profitable art of service recovery. (1990)The profitable art of service…Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Evaluating Service Encounters…Conjoint Analysis in Marketing: New Developments with Implications for Research and Practice (1990)Conjoint Analysis in Marketin…New directions in equity research. (1973)New directions in equity rese…Exploring customer loyalty following service recovery: a replication study in the Ghanaian hotel industry (2020)Exploring customer loyalty fo…Prospect Theory: An Analysis of Decision under Risk (1979)Prospect theory: An analysis of decision under risk (1988)Structural equation modeling in practice: A review and recommended two-step approach. 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References

  • 1991Strategic Responses to Institutional Processes6,953 cited
  • 2001Consumer perceived value: The development of a multiple item scale6,635 cited
  • 1991STRATEGIC RESPONSES TO INSTITUTIONAL PROCESSES5,173 cited
  • 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,950 cited
  • 1995Customer Switching Behavior in Service Industries: An Exploratory Study2,903 cited
  • 1998Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing2,718 cited
  • 1990Conjoint Analysis in Marketing: New Developments with Implications for Research and Practice2,692 cited
  • 1991The Dimensionality of Consumption Emotion Patterns and Consumer Satisfaction2,162 cited
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  • 1995Marketing for Hospitality and Tourism1,885 cited
  • 1973New directions in equity research.1,649 cited
  • 1999A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery1,465 cited
  • 1990The profitable art of service recovery.1,447 cited
  • 1997The effects of distributive, procedural, and interactional justice on postcomplaint behavior1,393 cited
  • 2005

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Getting Started with Conjoint Analysis: Strategies for Product Design and Pricing Research
1,082 cited
  • 1993A typology of retail failures and recoveries871 cited
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    • 2020Exploring customer loyalty following service recovery: a replication study in the Ghanaian hotel industry29 cited