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Exploring online customer engagement with hospitality products and its relationship with involvement, emotional states, experience and brand advocacy
16 references·7 citing·33 second hop
Exploring online customer engagement with hospitality products and its relationship with involvement, emotional states, experience and brand advocacy (2018)Exploring online customer engagement with…Digital marketing: A framework, review and research agenda (2016)Digital marketing: A framewor…Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Consumer Brand Engagement in …Customer Engagement: Exploring Customer Relationships Beyond Purchase (2012)Customer Engagement: Explorin…The impact of online reviews on hotel booking intentions and perception of trust (2011)The impact of online reviews …Customer Engagement (2011)Customer EngagementConsumer engagement in a virtual brand community: An exploratory analysis (2011)Consumer engagement in a virt…Impact of Online Consumer Reviews on Sales: The Moderating Role of Product and Consumer Characteristics (2010)Impact of Online Consumer Rev…Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Customer Engagement Behavior:…Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? (2009)Brand Experience: What Is It?…Electronic word-of-mouth in hospitality and tourism management (2007)Electronic word-of-mouth in h…The influence of online product recommendations on consumers’ online choices (2004)The influence of online produ…Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Electronic word-of-mouth via …Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies (2003)Consumer–Company Identificati…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Measuring Brand Equity Across Products and Markets (1996)Measuring Brand Equity Across…The Personal Involvement Inventory: Reduction, Revision, and Application to Advertising (1994)The Personal Involvement Inve…Summoning food at the push of a button: the interplay of religiosity, involvement and commitment in post-adoption behaviors (2024)Summoning food at the push of…How does social media use enhance employee's well-being and advocacy behaviour? Findings from PLS-SEM and fsQCA (2024)How does social media use enh…What an amazing experience! The role of authenticity and engagement in upscale hotels (2023)What an amazing experience! T…User-Generated Content behavior and digital tourism services: A SEM-neural network model for information trust in social networking sites (2021)User-Generated Content behavi…Gamification and customer experience: the mediating role of brand engagement in online grocery retailing (2021)Gamification and customer exp…From measurement scale to sentiment scale: Examining the effect of sensory experiences on online review rating behavior (2020)From measurement scale to sen…Complementarity of capabilities across cultures (2019)Complementarity of capabiliti…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)The psychology of interpersonal relations. (1958)Economic Action and Social Structure: The Problem of Embeddedness (1985)Building Brand Community (2002)The Social Identity Theory of Intergroup Behavior (2004)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)A New Product Growth for Model Consumer Durables (1969)Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations (1996)Role of social media in online travel information search (2009)Social Media in Tourism and Hospitality: A Literature Review (2013)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)Social media marketing efforts of luxury brands: Influence on brand equity and consumer behavior (2016)The role of live streaming in building consumer trust and engagement with social commerce sellers (2018)Instagram and YouTube bloggers promote it, why should I buy? How credibility and parasocial interaction influence purchase intentions (2019)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)The Commitment-Trust Theory of Relationship Marketing (1994)Evolving to a New Dominant Logic for Marketing (2003)Consumer engagement in online brand communities: a social media perspective (2015)Social media in marketing: A review and analysis of the existing literature (2017)Flow: the psychology of optimal experience (1990)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Setting the future of digital and social media marketing research: Perspectives and research propositions (2020)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)An Examination of Selected Marketing Mix Elements and Brand Equity (2000)Developing and validating a multidimensional consumer-based brand equity scale (2001)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)
this work references cited by second hop

References

  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 2004Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet?5,913 cited
  • 2009Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty?4,414 cited
  • 2011Customer Engagement3,657 cited
  • 1996Measuring Brand Equity Across Products and Markets3,591 cited
  • 2010Customer Engagement Behavior: Theoretical Foundations and Research Directions3,536 cited
  • 2003Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies3,330 cited
  • 2014Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation3,261 cited
  • 2011Consumer engagement in a virtual brand community: An exploratory analysis3,229 cited
  • 2007Electronic word-of-mouth in hospitality and tourism management3,132 cited
  • 2010Impact of Online Consumer Reviews on Sales: The Moderating Role of Product and Consumer Characteristics2,366 cited
  • 2012Customer Engagement: Exploring Customer Relationships Beyond Purchase2,086 cited
  • 1994The Personal Involvement Inventory: Reduction, Revision, and Application to Advertising1,729 cited
  • 2016Digital marketing: A framework, review and research agenda1,701 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

  • 2011The impact of online reviews on hotel booking intentions and perception of trust1,628 cited
  • 2004The influence of online product recommendations on consumers’ online choices1,584 cited
  • Cited by

    • 2021User-Generated Content behavior and digital tourism services: A SEM-neural network model for information trust in social networking sites143 cited
    • 2020From measurement scale to sentiment scale: Examining the effect of sensory experiences on online review rating behavior136 cited
    • 2021Gamification and customer experience: the mediating role of brand engagement in online grocery retailing48 cited
    • 2023What an amazing experience! The role of authenticity and engagement in upscale hotels20 cited
    • 2024How does social media use enhance employee's well-being and advocacy behaviour? Findings from PLS-SEM and fsQCA18 cited
    • 2019Complementarity of capabilities across cultures17 cited
    • 2024Summoning food at the push of a button: the interplay of religiosity, involvement and commitment in post-adoption behaviors10 cited