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Assessing the impact of customer knowledge management on organizational performance
16 references·0 citing·41 second hop
Assessing the impact of customer knowledge management on organizational performance (2018)Assessing the impact of customer knowledg…Customer knowledge management via social media: the case of Starbucks (2013)Customer knowledge management…Interactive Services: A Framework, Synthesis and Research Directions (2009)Interactive Services: A Frame…Knowledge sharing and firm innovation capability: an empirical study (2007)Knowledge sharing and firm in…The Path to Customer Centricity (2006)The Path to Customer Centrici…Information Technology and the Performance of the Customer Service Process: A Resource-Based Analysis1 (2005)Information Technology and th…Customer Knowledge Development: Antecedents and Impact on New Product Performance (2004)Customer Knowledge Developmen…CRM and customer‐centric knowledge management: an empirical research (2003)CRM and customer‐centric know…Creating customer knowledge competence: managing customer relationship management programs strategically (2003)Creating customer knowledge c…Five Styles of Customer Knowledge Management, and How Smart Companies Use Them To Create Value (2002)Five Styles of Customer Knowl…Customer knowledge management (2002)Customer knowledge managementPERSPECTIVE: User toolkits for innovation (2001)PERSPECTIVE: User toolkits fo…HOW DO THEY KNOW THEIR CUSTOMERS SO WELL (2001)HOW DO THEY KNOW THEIR CUSTOM…Working knowledge: how organizations manage what they know (1998)Working knowledge: how organi…SUCCESSFUL KNOWLEDGE MANAGEMENT PROJECTS (1998)SUCCESSFUL KNOWLEDGE MANAGEME…The balanced scorecard--measures that drive performance. (1992)The balanced scorecard--measu…The balanced scorecard : measures that drive performance (1992)The balanced scorecard : meas…The Economic Implications of Learning by Doing (1962)The Economic Implications of Learning by Doing (1971)Absorptive Capacity: A New Perspective on Learning and Innovation (1990)Value Creation by Toolkits for User Innovation and Design: The Case of the Watch Market (2004)Collaborating to create: The Internet as a platform for customer engagement in product innovation (2005)Research on Innovation: A Review and Agenda for Marketing Science (2006)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)Alternative Ways of Assessing Model Fit (1992)Knowledge sharing: A review and directions for future research (2009)Knowledge sharing, innovation and firm performance (2012)Digital technologies and firm performance: The role of digital organisational culture (2020)Self-Reports in Organizational Research: Problems and Prospects (1986)Structural equation modeling in practice: A review and recommended two-step approach. (1988)The Knowledge-Creating Company (1995)Undervalued or Overvalued Customers: Capturing Total Customer Engagement Value (2010)Customer Engagement: Exploring Customer Relationships Beyond Purchase (2012)Customer engagement: the construct, antecedents, and consequences (2016)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Whence Consumer Loyalty? (1999)Evolving to a New Dominant Logic for Marketing (2003)Hybrid Offerings: How Manufacturing Firms Combine Goods and Services Successfully (2011)Understanding Customer Experience Throughout the Customer Journey (2016)Digital transformation: A multidisciplinary reflection and research agenda (2019)Case Study Research: Design and Methods (1984)Firm Resources and Sustained Competitive Advantage (1991)Firm resources and sustained competitive advantage (2004)Customer relationship management research (1992‐2002) (2005)Co-creation in higher education: towards a conceptual model (2018)Customer relationship management: digital transformation and sustainable business model innovation (2020)Knowledge Management: An Organizational Capabilities Perspective (2001)Knowledge Management Enablers, Processes, and Organizational Performance: An Integrative View and Empirical Examination (2003)Contributing Knowledge to Electronic Knowledge Repositories: An Empirical Investigation1 (2005)Performance measurement system design (1995)Performance management: a framework for management control systems research (1999)Clarifying Business Models: Origins, Present, and Future of the Concept (2005)The Influence of Intellectual Capital on the Types of Innovative Capabilities (2005)From IT Leveraging Competence to Competitive Advantage in Turbulent Environments: The Case of New Product Development (2006)Specifying Formative Constructs in Information Systems Research (2007)Stakeholder pressure and the adoption of environmental practices: The mediating effect of training (2009)THE IMPACT OF HUMAN RESOURCE MANAGEMENT ON ORGANIZATIONAL PERFORMANCE: PROGRESS AND PROSPECTS. (1996)
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References

  • 1992The balanced scorecard : measures that drive performance12,082 cited
  • 1998Working knowledge: how organizations manage what they know10,839 cited
  • 1992The balanced scorecard--measures that drive performance.7,979 cited
  • 1998SUCCESSFUL KNOWLEDGE MANAGEMENT PROJECTS2,844 cited
  • 2007Knowledge sharing and firm innovation capability: an empirical study1,739 cited
  • 2005Information Technology and the Performance of the Customer Service Process: A Resource-Based Analysis11,010 cited
  • 2001PERSPECTIVE: User toolkits for innovation806 cited
  • 2002Five Styles of Customer Knowledge Management, and How Smart Companies Use Them To Create Value625 cited
  • 2006The Path to Customer Centricity592 cited
  • 2004Customer Knowledge Development: Antecedents and Impact on New Product Performance556 cited
  • 2009Interactive Services: A Framework, Synthesis and Research Directions416 cited
  • 2002Customer knowledge management388 cited
  • 2003Creating customer knowledge competence: managing customer relationship management programs strategically385 cited
  • 2001HOW DO THEY KNOW THEIR CUSTOMERS SO WELL365 cited
  • 2013Customer knowledge management via social media: the case of Starbucks

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334 cited
  • 2003CRM and customer‐centric knowledge management: an empirical research268 cited
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