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Peran Mediasi E-Satisfaction Pada Pengaruh E-Service Quality Terhadap E-Loyalty Situs Online Travel Di Bali
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Peran Mediasi E-Satisfaction Pada Pengaruh E-Service Quality Terhadap E-Loyalty Situs Online Travel Di Bali (2018)Peran Mediasi E-Satisfaction Pada Pengaru…Prinsip-Prinsip Pemasaran (2023)Prinsip-Prinsip PemasaranE-S-QUAL: A multiple-item scale for assessing electronic service quality (2019)E-S-QUAL: A multiple-item sca…PENGARUH E-SERVICE QUALITY TERHADAP LOYALITAS PELANGGAN GO-JEK MELALUI KEPUASAN PELANGGAN (2016)PENGARUH E-SERVICE QUALITY TE…Factors Influencing Customer Satisfaction and E-Loyalty: Online Shopping Environment among the Young Adults (2014)Factors Influencing Customer …Process quality and collaboration quality on B2B e‐commerce (2013)Process quality and collabora…A Structural Model of the Relationships Between Sport Website Quality, E-Satisfaction, and E-Loyalty (2011)A Structural Model of the Rel…Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…Can perceived risks affect the relationship of switching costs and customer loyalty in e‐commerce? (2010)Can perceived risks affect th…The role of etail quality, e-satisfaction and e-trust in online loyalty development process (2009)The role of etail quality, e-…Measurement of E-service Quality: An Empirical Study in Online Travel Service (2009)Measurement of E-service Qual…Electronic Commerce: a managerial perspective 2004, international edition (2004)Electronic Commerce: a manage…E‐satisfaction and e‐loyalty: A contingency framework (2003)E‐satisfaction and e‐loyalty:…Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn (2000)Service Quality, Profitabilit…A conceptual framework for understanding e-service quality : implications for future research and managerial practice (2000)A conceptual framework for un…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Tourism image, evaluation variables and after purchase behaviour: inter-relationship (2001)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)The Commitment-Trust Theory of Relationship Marketing (1994)The four levels of loyalty and the pivotal role of trust: a study of online service dynamics (2004)An examination of the determinants of customer loyalty in mobile commerce contexts (2005)Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research (2008)Understanding Attitudes and Predicting Social Behavior (1980)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The influences of relationship marketing strategy and transaction cost on customer satisfaction, perceived risk, and customer loyalty (2011)Effects of complaint behaviour and service recovery satisfaction on consumer intentions to repurchase on the internet (2014)Exploring the relationship between intentional and behavioral loyalty in the context of e-tailing (2014)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Alternative Ways of Assessing Model Fit (1992)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)A HYBRID BANKING WEBSITES QUALITY EVALUATION MODEL USING AHP AND COPRAS-G: A TURKEY CASE (2014)ANALISIS WEBSITE QUALITY, TRUST DAN LOYALTY PELANGGAN ONLINE SHOP (2014)Consumer engagement with eWOM on social media: the role of social capital (2018)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)Delivering quality service: balancing customer perceptions and expectations (1990)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)Consumer trust in B2C e-Commerce and the importance of social presence: experiments in e-Products and e-Services (2004)Consumer e-shopping acceptance: Antecedents in a technology acceptance model (2008)The Role of Push-Pull Technology in Privacy Calculus: The Case of Location-Based Services (2009)Investigating the online customer experience – a B2B perspective (2017)Motives of customers’ e-loyalty towards e-banking services: a study in Saudi Arabia (2021)Generation Z and Indonesian Social Commerce: Unraveling key drivers of their shopping decisions (2024)Whence Consumer Loyalty? (1999)Whence Consumer Loyalty? (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Website usability, consumer satisfaction and the intention to use a website: The moderating effect of perceived risk (2011)Customer engagement and online reviews (2017)Loyalty toward online food delivery service: the role of e-service quality and food quality (2018)Managing Internet Product Returns: A Focus on Effective Service Operations (2007)Success Factors for Destination Marketing Web Sites: A Qualitative Meta-Analysis (2007)Effect of social commerce factors on user purchase behavior: An empirical investigation from renren.com (2015)MODEL KEPUASAN PELANGGAN: ANALISIS KUALITAS PRODUK DAN KUALITAS LAYANAN TERHADAP CITRA MEREK PADA GIANT CITRA RAYA JAKARTA (2017)PENGARUH KUALITAS PRODUK DAN BRAND IMAGE TERHADAP KEPUTUSAN PEMBELIAN (2017)PENGARUH TAMPILAN WEB DAN HARGA TERHADAP MINAT BELI DENGAN KEPERCAYAAN SEBAGAI INTERVENING VARIABLE PADA E-COMMERCE SHOPEE (2020)
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References

  • 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
  • 2023Prinsip-Prinsip Pemasaran3,788 cited
  • 2003E‐satisfaction and e‐loyalty: A contingency framework2,306 cited
  • 2000Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn1,918 cited
  • 2000A conceptual framework for understanding e-service quality : implications for future research and managerial practice832 cited
  • 2019E-S-QUAL: A multiple-item scale for assessing electronic service quality660 cited
  • 2009The role of etail quality, e-satisfaction and e-trust in online loyalty development process522 cited
  • 2011A Structural Model of the Relationships Between Sport Website Quality, E-Satisfaction, and E-Loyalty130 cited
  • 2014Factors Influencing Customer Satisfaction and E-Loyalty: Online Shopping Environment among the Young Adults74 cited
  • 2010Can perceived risks affect the relationship of switching costs and customer loyalty in e‐commerce?72 cited
  • 2009Measurement of E-service Quality: An Empirical Study in Online Travel Service64 cited
  • 2013Process quality and collaboration quality on B2B e‐commerce61 cited
  • 2016PENGARUH E-SERVICE QUALITY TERHADAP LOYALITAS PELANGGAN GO-JEK MELALUI KEPUASAN PELANGGAN51 cited
  • 2004Electronic Commerce: a managerial perspective 2004, international edition

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