References

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• 1995Reinventing Government: How the Entrepreneurial Spirit is Transforming the Public Sector4,540 cited
• 1999The Audit Society: Rituals of Verification3,583 cited
• 1992Responsive regulation: transcending the deregulation debate1,726 cited
• 2002Trust and trustworthiness1,617 cited
• 1993Explaining the Limited Effectiveness of Legalistic “Remedies” for Trust/Distrust1,545 cited
• 2005Managing to collaborate the theory and practice of collaborative advantage1,393 cited
• 2001Big Questions in Public Network Management Research1,241 cited
• 2002From Street‐Level to System‐Level Bureaucracies: How Information and Communication Technology is Transforming Administrative Discretion and Constitutional Control962 cited
• 2010Documents and Bureaucracy783 cited
• 2004Cops, teachers, counselors: stories from the front lines of public service709 cited
• 2005Trust, Contract and Relationship Development681 cited
• 1983Going by the Book: The Problem of Regulatory Unreasonableness, by Eugene Bardach and Robert A. Kagan591 cited
• 1983The disabled state478 cited
• 2006Trust: Reason, Routine, Reflexivity