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Public Transit Loyalty Modeling Considering the Effect of Passengers’ Emotional Value: A Case Study in Xiamen, China

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References

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Cited by

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2022

Analysis of Citizen Satisfaction in Municipal Services

41 cited

2022How do social cues from other passengers affect word-of-mouth and intention to continue using bus services? A second-order SEM approach23 cited

2024Evaluation of Service Quality in Passenger Transport with a Focus on Liner Maritime Passenger Transport—A Systematic Review19 cited

2018Identifying Public Transit Commuters Based on Both the Smartcard Data and Survey Data: A Case Study in Xiamen, China14 cited

2023Is the relationship between the perceived service quality and passenger loyalty linear or non-linear? A novel model-independent interpretation method is applied8 cited

2023How transit improvements are perceived by passengers? Results of a before-after customer satisfaction survey5 cited

2021Using Smart Card Data of Metro Passengers to Unveil the Urban Spatial Structure: A Case Study of Xi’an, China5 cited