this work references cited by second hopReferences
- 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
- 1999Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives108,592 cited
- 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
- 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
- 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
- 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
- 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
- 2001Consumer perceived value: The development of a multiple item scale6,635 cited
- 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
- 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
- 1972Principles of Marketing5,587 cited
- 1990Relationship Quality in Services Selling: An Interpersonal Influence Perspective4,760 cited
- 1996The American Customer Satisfaction Index: Nature, Purpose, and Findings4,733 cited
- 2014Satisfaction: A Behavioral Perspective on the Consumer
Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work