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Customer loyalty development in online shopping: An integration of e-service quality model and commitment-trust theory
0 references·10 citing·34 second hop
Customer loyalty development in online shopping: An integration of e-service quality model and commitment-trust theory (2018)Customer loyalty development in online sh…Seal the deal: unleashing the magnitude of online reviews, website quality and trust for seamless hotel reservations (2024)Seal the deal: unleashing the…Appraise the role of novelty-seeking on consumers’ satisfaction using online food delivery applications (2023)Appraise the role of novelty-…The impact of XR applications’ user experience-based design innovativeness on loyalty (2022)The impact of XR applications…The Effect of E-Service Quality and E-Trust on Customer Loyalty and Mediating Customer Satisfaction of Internet Banking Users (2022)The Effect of E-Service Quali…Factors Affecting the Trust in the Online Shopping and E-commerce Success of Companies (2021)Factors Affecting the Trust i…Examining the Factors Contributing to Fintech Peer-to-peer Lending Adoption (2021)Examining the Factors Contrib…Examining emotions linked to live chat services: The role of e-service quality and impact on word of mouth (2021)Examining emotions linked to …Modeling the relationship between perceived values, e-satisfaction, and e-loyalty (2020)Modeling the relationship bet…Factors Influencing Electronic Service Quality on Electronic Loyalty in Online Shopping Context: Data Analysis Approach (2020)Factors Influencing Electroni…Website Information Security and Privacy Concerns in 4IR: The Moderating Role of Trust in B2C e-Commerce (2019)Website Information Security …A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Information Systems Success: The Quest for the Dependent Variable (1992)The Commitment-Trust Theory of Relationship Marketing (1994)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The partial least squares approach for structural equation modeling. (1998)A primer on partial least squares structural equation modeling (PLS-SEM) (2014)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)Five Steps to Conducting a Systematic Review (2003)E-S-QUAL (2004)Information Systems Integration to Enhance Operational Customer Relationship Management in the Pharmaceutical Industry (2021)Investigation to determine elements influencing customer's satisfaction in the B2C electronic retailing marketplaces (2021)The Effect of Electronic Marketing on Customer Satisfaction of the Insurance Companies in Jordan (2023)The Impact of E-Service Quality and E-Loyalty on Online Shopping: Moderating Effect of E-Satisfaction and E-Trust (2017)Relationship between Convenience, Perceived Value, and Repurchase Intention in Online Shopping in Vietnam (2018)Intelligent decision-making of online shopping behavior based on internet of things (2019)Self-Reports in Organizational Research: Problems and Prospects (1986)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Comparative fit indexes in structural models. (1990)Alternative Ways of Assessing Model Fit (1992)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Factors Influencing Behavioral Intentions to Use Digital Lending: An Extension of TAM Model (2024)The Theory of Economic Development: An Inquiry into Profits, Capital, Credit, Interest, and the Business Cycle (1934)What is beautiful is good. (1972)Design Science in Information Systems Research1 (2004)Virtual reality and perceived learning effectiveness in accounting studies: the mediating role of task-technology fit (2024)Consumer experiences, attitude and behavioral intention toward online food delivery (OFD) services (2016)A Review on Sample Size Determination for Cronbach’s Alpha Test: A Simple Guide for Researchers (2018)Factor Analysis as a Tool for Survey Analysis (2021)Delivering trust: how food safety performance drives loyalty across the online ordering journey (2024)How social media advertising influences sustainable purchase intentions in the digital age (2025)Customer loyalty in the hotel industry: the role of customer satisfaction and image (2000)A proposed model of e-trust for electronic banking (2003)The impact of e-service quality and customer satisfaction on customer behavior in online shopping (2019)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)
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  • 2020Factors Influencing Electronic Service Quality on Electronic Loyalty in Online Shopping Context: Data Analysis Approach36 cited
  • 2023Appraise the role of novelty-seeking on consumers’ satisfaction using online food delivery applications32 cited
  • 2021Examining emotions linked to live chat services: The role of e-service quality and impact on word of mouth23 cited
  • 2021Examining the Factors Contributing to Fintech Peer-to-peer Lending Adoption17 cited
  • 2020Modeling the relationship between perceived values, e-satisfaction, and e-loyalty16 cited
  • 2022The Effect of E-Service Quality and E-Trust on Customer Loyalty and Mediating Customer Satisfaction of Internet Banking Users16 cited
  • 2022The impact of XR applications’ user experience-based design innovativeness on loyalty14 cited
  • 2024Seal the deal: unleashing the magnitude of online reviews, website quality and trust for seamless hotel reservations11 cited
  • 2019Website Information Security and Privacy Concerns in 4IR: The Moderating Role of Trust in B2C e-Commerce5 cited
  • 2021Factors Affecting the Trust in the Online Shopping and E-commerce Success of Companies5 cited

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