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Does psychological capital make employees more fit to smile? The moderating role of customer-caused stressors in view of JD-R theory
16 references·1 citing·40 second hop
Does psychological capital make employees more fit to smile? The moderating role of customer-caused stressors in view of JD-R theory (2018)Does psychological capital make employees…Job demands–resources theory: Taking stock and looking forward. (2016)Job demands–resources theory:…Principles and Practice of Structural Equation Modeling (2012)Principles and Practice of St…The role of personal resources in the job demands-resources model. (2007)The role of personal resource…The Job Demands‐Resources model: state of the art (2007)The Job Demands‐Resources mod…POSITIVE PSYCHOLOGICAL CAPITAL: MEASUREMENT AND RELATIONSHIP WITH PERFORMANCE AND SATISFACTION (2007)POSITIVE PSYCHOLOGICAL CAPITA…Psychological Capital: Developing the Human Competitive Edge (2006)Psychological Capital: Develo…Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships (2006)Are All Smiles Created Equal?…Job Resources Buffer the Impact of Job Demands on Burnout. (2005)Job Resources Buffer the Impa…CONSEQUENCES OF INDIVIDUALS' FIT AT WORK: A META‐ANALYSIS OF PERSON–JOB, PERSON–ORGANIZATION, PERSON–GROUP, AND PERSON–SUPERVISOR FIT (2005)CONSEQUENCES OF INDIVIDUALS' …WHEN "THE SHOW MUST GO ON": SURFACE ACTING AND DEEP ACTING AS DETERMINANTS OF EMOTIONAL EXHAUSTION AND PEER-RATED SERVICE DELIVERY. (2003)WHEN "THE SHOW MUST GO ON": S…The convergent and discriminant validity of subjective fit perceptions. (2002)The convergent and discrimina…Positive Emotions Trigger Upward Spirals Toward Emotional Well-Being (2002)Positive Emotions Trigger Upw…Principles and Practice of Structural Equation Modeling (1998)Principles and Practice of St…Self-efficacy mechanism in human agency. (1982)Self-efficacy mechanism in hu…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Translation and content analysis of oral and written materials (1980)Translation and content analy…Why customer mistreatment undermines hospitality employees’ performance: the moderating role of job crafting (2022)Why customer mistreatment und…Cognitive Therapy and the Emotional Disorders (1975)Self-efficacy: Toward a unifying theory of behavioral change (1978)Social Learning Theory. (1978)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)The theory of planned behavior (1991)Intrinsic Motivation and Self-Determination in Human Behavior (1985)Stress, social support, and the buffering hypothesis. (1985)The need to belong: Desire for interpersonal attachments as a fundamental human motivation. (1995)Towards a model of work engagement (2008)Linking job demands and resources to employee engagement and burnout: A theoretical extension and meta-analytic test. (2010)A Theory of Cognitive Dissonance (1957)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Strategic talent management: A review and research agenda (2009)The value of value congruence. (2009)Job Engagement: Antecedents and Effects on Job Performance (2010)Job Demands, Job Decision Latitude, and Mental Strain: Implications for Job Redesign (1979)Conservation of resources: A new attempt at conceptualizing stress. (1989)The job demands-resources model of burnout. (2001)WORK ENGAGEMENT: A QUANTITATIVE REVIEW AND TEST OF ITS RELATIONS WITH TASK AND CONTEXTUAL PERFORMANCE (2011)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Self-Efficacy: The Exercise of Control (1999)Reciprocal relationships between job resources, personal resources, and work engagement (2008)Positive psychology interventions: a meta-analysis of randomized controlled studies (2013)Latent profile analysis: A review and “how to” guide of its application within vocational behavior research (2020)Significance tests and goodness of fit in the analysis of covariance structures. (1980)On the Evaluation of Structural Equation Models (1988)When to use and how to report the results of PLS-SEM (2018)Multidimensional Assessment of Emotion Regulation and Dysregulation: Development, Factor Structure, and Initial Validation of the Difficulties in Emotion Regulation Scale (2003)Structural Equation Modelling: Guidelines for Determining Model Fit (2008)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Measurement invariance conventions and reporting: The state of the art and future directions for psychological research (2016)Assessing measurement model quality in PLS-SEM using confirmatory composite analysis (2019)COVID-19 and the workplace: Implications, issues, and insights for future research and action. (2020)Job Demands–Resources theory and self-regulation: new explanations and remedies for job burnout (2020)Job Demands–Resources Theory: Ten Years Later (2022)Individualism and collectivism: Cross-cultural perspectives on self-ingroup relationships. (1988)Authentic Leadership: Development and Validation of a Theory-Based Measure† (2007)Linking Empowering Leadership and Employee Creativity: The Influence of Psychological Empowerment, Intrinsic Motivation, and Creative Process Engagement (2010)
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References

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  • 2005CONSEQUENCES OF INDIVIDUALS' FIT AT WORK: A META‐ANALYSIS OF PERSON–JOB, PERSON–ORGANIZATION, PERSON–GROUP, AND PERSON–SUPERVISOR FIT5,343 cited
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  • 2003WHEN "THE SHOW MUST GO ON": SURFACE ACTING AND DEEP ACTING AS DETERMINANTS OF EMOTIONAL EXHAUSTION AND PEER-RATED SERVICE DELIVERY.2,283 cited
  • 2002The convergent and discriminant validity of subjective fit perceptions.2,224 cited

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  • 2006Psychological Capital: Developing the Human Competitive Edge2,067 cited
  • 2006Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships1,050 cited
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    • 2022Why customer mistreatment undermines hospitality employees’ performance: the moderating role of job crafting26 cited