Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Using SEM-PLS to assess users satisfaction of library service quality: evidence from Malaysia

12 references·16 citing·43 second hop

FromToDepth

this work references cited by second hop

References

1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
1998The partial least squares approach for structural equation modeling.12,728 cited
2014Partial least squares structural equation modeling (PLS-SEM)11,717 cited
2009How to Write Up and Report PLS Analyses5,274 cited
1994Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research3,313 cited
2009The use of partial least squares path modeling in international marketing2,533 cited
2001Users' Perceptions of Library Service Quality: A LibQUAL+ Qualitative Study.155 cited
2004Usage of academic libraries: the role of service quality, resources, and user characteristics107 cited
2005Concurrent Validity of LibQUAL+™ Scores: What Do LibQUAL+™ Scores Measure?73 cited
2009EVALUATING USERS’ SATISFACTION ON ACADEMIC LIBRARY PERFORMANCE67 cited
2015Surveying Users' Perception of Academic Library Services Quality: A Case Study in Universiti Malaysia Pahang (UMP) Library63 cited
2011User satisfaction with academic libraries services: Academic staff and students perspectives60 cited

Cited by

2019Using the HOT-fit model to predict the determinants of E-learning readiness in higher education: a developing Country’s perspective51 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

2020

Achieving university libraries user loyalty through user satisfaction: the role of service quality

43 cited

2022Impact of service quality on user satisfaction in public university libraries of Bangladesh using structural equation modeling32 cited

2020Effects of service quality on satisfaction in Eastern University Library, Bangladesh32 cited

2021Evaluating Library Service Quality of College Libraries: The Perspective of a Developing Country31 cited

2021Global research on library service quality: a bibliometric analysis and knowledge mapping28 cited

2023Assessing the quality of services at an academic library20 cited

2018Vroom’s expectancy theory to motivate academic library users in India using grounded theory approach18 cited

2021Unveiling the research pattern and trends in library service quality studies: A meta-narrative review15 cited

2024When library cares: mining insights from LibQUAL+ to determine university students’ priorities9 cited

2020Gaps Between Users Expectations and their Perceptions on Service Quality of College Libraries of Shahid Beheshti University of Medical Sciences, A Case Study9 cited

2023The users' expectations of library service quality in the college libraries of Pakistan: a LibQUAL study8 cited

2023The role of libraries in academic achievement: case study of Azerbaijan university libraries7 cited

2023Mapping the association of HRM practices with the performance of library staff through PLS-SEM: a case study of academic libraries4 cited

2023Experiences, purposes, satisfaction and missing library services as predictors of library information services provision: A case study3 cited

2025Psychometric integrity of the LibQUAL+® dimensions in university library in Assam, India: a confirmatory factor analysis using lavaan1 cited