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Through the looking glass: The factors that influence consumer trust and distrust in brands

16 references·16 citing·40 second hopsampled

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References

1995An Integrative Model Of Organizational Trust22,324 cited
1985A Conceptual Model of Service Quality and Its Implications for Future Research22,085 cited
1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
2008Basics of Qualitative Research (3rd ed.): Techniques and Procedures for Developing Grounded Theory18,866 cited
1995An Integrative Model of Organizational Trust10,705 cited
1998Consumers and Their Brands: Developing Relationship Theory in Consumer Research7,650 cited
1997Dimensions of Brand Personality7,380 cited
2001The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty7,033 cited
1997An Examination of the Nature of Trust in Buyer-Seller Relationships6,837 cited
1999The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships4,900 cited
2002Consumer Trust, Value, and Loyalty in Relational Exchanges4,263 cited
1997The Company and the Product: Corporate Associations and Consumer Product Responses4,194 cited
1997Dimensions of Brand Personality4,046 cited
1996Measuring Brand Equity Across Products and Markets3,631 cited
1998

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Trust And Distrust: New Relationships and Realities

3,092 cited

2007An Integrative Model of Organizational Trust: Past, Present, and Future2,828 cited

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