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Exploring Digital Transformation and Digital Culture in Service Organizations
7 references·3 citing·41 second hop
Exploring Digital Transformation and Digital Culture in Service Organizations (2018)Exploring Digital Transformation and Digi…Exploring service desk employees' motivation and rewarding (2017)Exploring service desk employ…Enterprise Architecture for Digital Transformation (2017)Enterprise Architecture for D…Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)Customer Experience Creation:…Resistance to Change: The Rest of the Story (2008)Resistance to Change: The Res…Qualitative Research and Family Psychology. (2005)Qualitative Research and Fami…Case Study Research: Design and Methods (1991)Case Study Research: Design a…Building Theories from Case Study Research (1989)Building Theories from Case S…Digital Transformation: A Systematic Literature Review from the Theoretical Lenses of the TOE Framework (2023)Digital Transformation: A Sys…Characteristics in Digital Organizational Culture: A Literature Review (2023)Characteristics in Digital Or…Enterprise Digital Transformation in Ecuador: Strategic Options (2020)Enterprise Digital Transforma…Case Study Research: Design and Methods (1984)Basics of qualitative research : techniques and procedures for developing grounded theory (1998)30 Essential Skills for the Qualitative Researcher (2015)The potential of working hypotheses for deductive exploratory research (2020)Deductive Qualitative Analysis: Evaluating, Expanding, and Refining Theory (2024)The Social Construction of Reality (1967)The Evolution of Cooperation (1981)Sensemaking in Organizations (1996)Strategy-as-Practice: Taking Social Practices Seriously (2012)The Dynamic Capability View in Strategic Management: A Bibliometric Review (2012)The Open Innovation Research Landscape: Established Perspectives and Emerging Themes across Different Levels of Analysis (2016)The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Customer Engagement (2011)Understanding Customer Experience Throughout the Customer Journey (2016)How to Sustain the Customer Experience: (2007)Case study research: design and methods (2011)Implementation and impacts of IT Service Management in the IT function (2023)An Evolutionary Theory of Economic Change. (1983)Dynamic capabilities and strategic management (1997)Firm resources and sustained competitive advantage (2004)A Systematic Literature Review on Digital Transformation (2018)Developing a unified definition of digital transformation (2020)Drivers of Digital Transformation and their Impact on Organizational Management (2023)Digital transformation: opportunities to create new business models (2012)Digital Transformation Strategies (2015)Options for Formulating a Digital Transformation Strategy (2020)Organizational Culture and Leadership (1986)Analyzing the Past to Prepare for the Future: Writing a Literature Review (2002)Understanding digital transformation: A review and a research agenda (2019)Digital Infrastructure as a New Organizational Digital Climate Dimension (2024)Digital transformation: A multidisciplinary reflection and research agenda (2019)La importancia de la digitalización en la administración empresarial mediante un análisis bibliográfico actualizado (2023)Theory Building From Cases: Opportunities And Challenges (2007)Document Analysis as a Qualitative Research Method (2009)Qualitative Case Study Methodology: Study Design and Implementation for Novice Researchers (2015)Communication and Trust in Global Virtual Teams (1999)Value creation in E‐business (2001)Seeking Qualitative Rigor in Inductive Research (2012)
this work references cited by second hop

References

  • 1991Case Study Research: Design and Methods39,631 cited
  • 1989Building Theories from Case Study Research17,437 cited
  • 2009Customer Experience Creation: Determinants, Dynamics and Management Strategies3,274 cited
  • 2008Resistance to Change: The Rest of the Story1,110 cited
  • 2005Qualitative Research and Family Psychology.224 cited
  • 2017Enterprise Architecture for Digital Transformation93 cited
  • 2017Exploring service desk employees' motivation and rewarding7 cited

Cited by

  • 2023Characteristics in Digital Organizational Culture: A Literature Review22 cited
  • 2023Digital Transformation: A Systematic Literature Review from the Theoretical Lenses of the TOE Framework10 cited
  • 2020Enterprise Digital Transformation in Ecuador: Strategic Options4 cited

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