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Evaluation of Quality in Public Transport Services: The Use of Quality Dimensions as an Input for Fuzzy TOPSIS
16 references·16 citing·38 second hopsampled
Evaluation of Quality in Public Transport Services: The Use of Quality Dimensions as an Input for Fuzzy TOPSIS (2018)Evaluation of Quality in Public Transport…Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches (2014)Quality of Service in Public …Perceived service quality in bus transit service: A structural equation approach (2013)Perceived service quality in …Job types and job quality in Europe (2012)Job types and job quality in …Satisfaction with travel and subjective well-being: Development and test of a measurement tool (2010)Satisfaction with travel and …Modelling user perception of bus transit quality (2010)Modelling user perception of …A methodology for evaluating transit service quality based on subjective and objective measures from the passenger’s point of view (2010)A methodology for evaluating …Service Quality Attributes Affecting Customer Satisfaction for Bus Transit (2007)Service Quality Attributes Af…Generalizing TOPSIS for fuzzy multiple-criteria group decision-making (2007)Generalizing TOPSIS for fuzzy…Survey research in operations management: a process‐based perspective (2002)Survey research in operations…Extensions of the TOPSIS for group decision-making under fuzzy environment (2000)Extensions of the TOPSIS for …Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …A Multistage Model of Customers' Assessments of Service Quality and Value (1991)A Multistage Model of Custome…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Multiple Attribute Decision Making: Methods and Applications (1981)Multiple Attribute Decision M…Multiple Attribute Decision Making (1981)Multiple Attribute Decision M…A technique for measurement of attitudes (1932)A technique for measurement o…From fossil fuels to alternative fuels: strategy development for a sustainable transport sector in Germany (2025)From fossil fuels to alternat…Quantifying the impact of metrorail transport quality factors on overall user satisfaction: a Brazilian case study (2024)Quantifying the impact of met…Optimization of frozen goods distribution logistics network based on k-means algorithm and priority classification (2024)Optimization of frozen goods …Implications of the Progression to Sustainable Public Transportation: An Insight into Modern Jeepney Shift from the Philippines (2024)Implications of the Progressi…Assessing Public Transport Quality Using AHP and SUTI Indicator 4: A Case Study of the Sustainable Mobility Plan in Wrocław, Poland (2024)Assessing Public Transport Qu…Application of an approach integrating the Kano model and the fuzzy systems theory: a strategic analysis of consumer satisfaction scores (2024)Application of an approach in…A picture fuzzy set multi criteria decision-making approach to customize hospital recommendations based on patient feedback (2024)A picture fuzzy set multi cri…Assessment of public transportation facilities: Al-Kut city as a case study (2023)Assessment of public transpor…Pythagorean Fuzzy Based AHP-VIKOR Integration to Assess Rail Transportation Systems in Turkey (2022)Pythagorean Fuzzy Based AHP-V…A comparison between fuzzy AHP and fuzzy TOPSIS methods to software requirements selection (2022)A comparison between fuzzy AH…Psychological analysis of intercity bus passenger satisfaction using Q methodology (2021)Psychological analysis of int…Passenger Satisfaction Evaluation of Public Transportation Using Pythagorean Fuzzy MULTIMOORA Method under Large Group Environment (2020)Passenger Satisfaction Evalua…Discovering Station Patterns of Urban Transit Network with Multisource Data: Empirical Evidence in Jinan, China (2020)Discovering Station Patterns …A Fuzzy Design Decision Model for New Healthcare Service Conceptualization (2020)A Fuzzy Design Decision Model…A Decision-Making Model Under Probabilistic Linguistic Circumstances with Unknown Criteria Weights for Online Customer Reviews (2020)A Decision-Making Model Under…An approach to implement cleaner production in services: Integrating quality management process (2019)An approach to implement clea…Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)The Behavioral Consequences of Service Quality (1996)A Paradigm for Developing Better Measures of Marketing Constructs (1979)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)Cognitive, Affective, and Attribute Bases of the Satisfaction Response (1993)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)The Application of Electronic Computers to Factor Analysis (1960)Structural Equations with Latent Variables (1989)Structural Equations with Latent Variables. (1991)Fuzzy sets (1965)Fuzzy sets (1996)A fuzzy approach for supplier evaluation and selection in supply chain management (2005)Decision Making in a Fuzzy Environment (2007)Extension of TOPSIS to Multiple Criteria Decision Making with Pythagorean Fuzzy Sets (2014)The Satisfaction With Life Scale (1985)Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)Happiness and Satisfaction with Work Commute (2012)Travel and Subjective Well-Being: A Focus on Findings, Methods and Future Research Needs (2013)Travel mode choice and travel satisfaction: bridging the gap between decision utility and experienced utility (2015)Coefficient Alpha and the Internal Structure of Tests (1951)Review of Psychometric theory (2nd ed.). (1979)Towards a sustainable fashion retail supply chain in Europe: Organisation and performance (2008)Supply chain collaboration for sustainability: A literature review and future research agenda (2017)TWO CRITERIA FOR GOOD MEASUREMENTS IN RESEARCH: VALIDITY AND RELIABILITY (2017)Income and well-being: an empirical analysis of the comparison income effect (2004)Analyzing Likert Data (2012)Research Methods in Psychology (2016)Compromise solution by MCDM methods: A comparative analysis of VIKOR and TOPSIS (2003)Intuitionistic Fuzzy Aggregation Operators (2007)A state-of the-art survey of TOPSIS applications (2012)GIS‐based multicriteria decision analysis: a survey of the literature (2006)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1932A technique for measurement of attitudes9,567 cited
  • 1981Multiple Attribute Decision Making8,633 cited
  • 1981Multiple Attribute Decision Making: Methods and Applications8,206 cited
  • 2000Extensions of the TOPSIS for group decision-making under fuzzy environment3,854 cited
  • 1991A Multistage Model of Customers' Assessments of Service Quality and Value2,949 cited
  • 2002Survey research in operations management: a process‐based perspective1,610 cited
  • 2007Service Quality Attributes Affecting Customer Satisfaction for Bus Transit608 cited
  • 2010Satisfaction with travel and subjective well-being: Development and test of a measurement tool502 cited
  • 2013Perceived service quality in bus transit service: A structural equation approach479 cited
  • 2010A methodology for evaluating transit service quality based on subjective and objective measures from the passenger’s point of view429 cited
  • 2007Generalizing TOPSIS for fuzzy multiple-criteria group decision-making406 cited
  • 2014Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches

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381 cited
  • 2010Modelling user perception of bus transit quality340 cited
  • 2012Job types and job quality in Europe317 cited
  • Cited by

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    • 2024A picture fuzzy set multi criteria decision-making approach to customize hospital recommendations based on patient feedback41 cited
    • 2020A Decision-Making Model Under Probabilistic Linguistic Circumstances with Unknown Criteria Weights for Online Customer Reviews40 cited
    • 2022Pythagorean Fuzzy Based AHP-VIKOR Integration to Assess Rail Transportation Systems in Turkey40 cited
    • 2021Psychological analysis of intercity bus passenger satisfaction using Q methodology32 cited
    • 2020A Fuzzy Design Decision Model for New Healthcare Service Conceptualization21 cited
    • 2024Optimization of frozen goods distribution logistics network based on k-means algorithm and priority classification19 cited
    • 2025From fossil fuels to alternative fuels: strategy development for a sustainable transport sector in Germany15 cited
    • 2024Implications of the Progression to Sustainable Public Transportation: An Insight into Modern Jeepney Shift from the Philippines9 cited
    • 2024Application of an approach integrating the Kano model and the fuzzy systems theory: a strategic analysis of consumer satisfaction scores7 cited
    • 2024Quantifying the impact of metrorail transport quality factors on overall user satisfaction: a Brazilian case study5 cited
    • 2024Assessing Public Transport Quality Using AHP and SUTI Indicator 4: A Case Study of the Sustainable Mobility Plan in Wrocław, Poland5 cited
    • 2020Discovering Station Patterns of Urban Transit Network with Multisource Data: Empirical Evidence in Jinan, China5 cited
    • 2023Assessment of public transportation facilities: Al-Kut city as a case study4 cited