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Determinant Factors of Customer Satisfaction for E-Hailing Service: A Preliminary Study · Study

WorkDeterminant Factors of Customer Satisfaction for E-Hailing Service: A Preliminary Study

Nur Athirah Nabila Mohd Idros2018

Work2018

Determinant Factors of Customer Satisfaction for E-Hailing Service: A Preliminary Study

Nur Athirah Nabila Mohd Idros · Hazura Binti Mohamed · Ruzzakiah Jenal

7 citations·0/0 files stored·Advances in intelligent systems and computing

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Service and Product Innovation Customer Service Quality and Loyalty Technology Adoption and User Behaviour

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References

1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 2011Customer Engagement 2004Co‐creating unique value with customers 2012Customer engagement, buyer‐seller relationships, and social media 2010Consumer Cocreation in New Product Development 2014Theory of value co-creation: a systematic literature review 2012Customer co-creation of travel services: The role of company support and customer satisfaction with the co-creation performance 2012What is Quality? An Integrative Framework of Processes and States

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Year2018

Typeother

Published2018-09-08

VenueAdvances in intelligent systems and computing

ISSN-L2194-5357

Languageen

Citations7

Files0 public / 0

ShelfService and Product Innovation

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doi10.1007/978-3-319-99007-1_74

openalex_workW2890561375

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