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Determinant Factors of Customer Satisfaction for E-Hailing Service: A Preliminary Study
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Determinant Factors of Customer Satisfaction for E-Hailing Service: A Preliminary Study (2018)Determinant Factors of Customer Satisfact…Service Quality Analysis for Online Transportation Services: Case Study of GO-JEK (2017)Service Quality Analysis for …DART model from a customer's perspective: an exploratory study in the hospitality industry of Greece (2017)DART model from a customer's …M-S-QUAL: Mobile service quality measurement (2015)M-S-QUAL: Mobile service qual…Urban Public Transport Service Co-creation: Leveraging Passenger's Knowledge to Enhance Travel Experience (2014)Urban Public Transport Servic…Theory of value co-creation: a systematic literature review (2014)Theory of value co-creation: …A Service Lens on Value Creation: Marketing's Role in Achieving Strategic Advantage (2014)A Service Lens on Value Creat…What is Quality? An Integrative Framework of Processes and States (2012)What is Quality? 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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 2011Customer Engagement4,036 cited
  • 2004Co‐creating unique value with customers2,517 cited
  • 2012Customer engagement, buyer‐seller relationships, and social media1,440 cited
  • 2010Consumer Cocreation in New Product Development1,381 cited
  • 2014Theory of value co-creation: a systematic literature review908 cited
  • 2012Customer co-creation of travel services: The role of company support and customer satisfaction with the co-creation performance714 cited
  • 2012What is Quality? An Integrative Framework of Processes and States549 cited
  • 2012A Framework for Theory Development in Design Science Research: Multiple Perspectives318 cited
  • 2010OneBusAway213 cited
  • 2014A Service Lens on Value Creation: Marketing's Role in Achieving Strategic Advantage210 cited
  • 2015M-S-QUAL: Mobile service quality measurement198 cited
  • 2011E-banking Functionality and Outcomes of Customer Satisfaction: An Empirical Investigation168 cited
  • 2017Service Quality Analysis for Online Transportation Services: Case Study of GO-JEK161 cited
  • 2014Urban Public Transport Service Co-creation: Leveraging Passenger's Knowledge to Enhance Travel Experience

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  • 2017DART model from a customer's perspective: an exploratory study in the hospitality industry of Greece29 cited
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