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El valor y la fidelización de clientes: una propuesta de modelo dinámico de comportamiento
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  • 2020Does CSR Help to Retain Customers in a Service Company?39 cited
  • 2013Social value in retail banking36 cited
  • 2007Spanish Air-Cured Ham with Protected Designation of Origin (PDO)25 cited
  • 2016The effects of perceived value on loyalty: the moderating effect of market orientation adoption24 cited
  • 2007Assessment and reassessment of supply relationships: a case study in the Spanish wine industry20 cited
  • 2008GESTIÓN EMPRESARIAL ORIENTADA AL VALOR DEL CLIENTE COMO FUENTE DE VENTAJA COMPETITIVA. PROPUESTA DE UN MODELO EXPLICATIVO18 cited
  • 2015The Effect of Customer Orientation on Smaller Sized Service Firms and on the Market: A Multilevel Application Embracing Firms and Customers17 cited
  • 2011La lealtad del consumidor en el sector financiero17 cited

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