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Residential Customers Satisfaction with Public Water Provision in Ojota, Nigeria
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Residential Customers Satisfaction with Public Water Provision in Ojota, Nigeria (2018)Residential Customers Satisfaction with P…Customer satisfaction survey: the case of urban water supply services in Southern Ethiopia (2017)Customer satisfaction survey:…Quality dimensions of public water services in Abuja, Nigeria (2016)Quality dimensions of public …Customer satisfaction study via a latent segment model (2009)Customer satisfaction study v…Characteristics of well-performing public water utilities (2006)Characteristics of well-perfo…Bill payment behaviour in urban water services: empirical data from Uganda (2004)Bill payment behaviour in urb…The conceptual development of customer loyalty measurement: A proposed scale (2003)The conceptual development of…A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction (1998)A Dynamic Model of the Durati…Value-Percept Disparity: an Alternative to the Disconfirmation of Expectations Theory of Consumer Satisfaction (1983)Value-Percept Disparity: an A…A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Service Quality Model and its Marketing Implications (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Customer Satisfaction in Tourist Destination: The Case of Tourism Offer in the City of Naples (2015)Measuring Customer Feedback, Response and Satisfaction (2017)Unhiding Nexus Between Service Quality, Customer Satisfaction, Complaints, and Loyalty in Online Shopping Environment in Pakistan (2022)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Whence Consumer Loyalty? (1999)Creating consumer durable retailer customer loyalty through order fulfillment service operations (2007)Retaining hotel employees as internal customers: Effect of organizational commitment on attitudinal and behavioral loyalty of employees (2018)ENHANCING CUSTOMER LOYALTY THROUGH QUALITY OF SERVICE: EFFECTIVE STRATEGIES TO IMPROVE CUSTOMER SATISFACTION, EXPERIENCE, RELATIONSHIP, AND ENGAGEMENT (2023)Markets and Hierarchies: Analysis and Antitrust Implications. (1977)Bureaucrats in business: the economics and politics of government ownership (1996)Public Management and Administration: An Introduction (1998)Alternatives To Infrastructure Privatization Revisited : Public Enterprise Reform From The 1960s To The 1980s (2007)Governance in State-Owned Enterprises Revisited: The Cases of Water and Electricity in Latin America and the Caribbean (2011)Cities in Asia, 2012: Demographics, economics, poverty, environment and governance (2012)Prospect Theory: An Analysis of Decision under Risk (1979)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Prospect theory: An analysis of decision under risk (1988)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Understanding Customer Experience Throughout the Customer Journey (2016)Case Study Research: Design and Methods (1984)Case study research: Design and methods (1986)Sampling Knowledge: The Hermeneutics of Snowball Sampling in Qualitative Research (2008)Public Service Quality and Citizen-Client’s Satisfaction in Local Municipalities (2019)Mail and Telephone Surveys: The Total Design Method. (1982)Statistics notes: Cronbach's alpha: Table 1 (1997)From intermittent to continuous service: Costs, benefits, equity and sustainability of water system reforms in Hubli-Dharwad, India (2018)Service quality and customer satisfaction as antecedents of financial sustainability of the water service providers (2021)Machine learning for predicting propensity-to-pay energy bills (2023)A National Customer Satisfaction Barometer: The Swedish Experience (1992)Customer value: The next source for competitive advantage (1997)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)
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References

  • 1998A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction1,978 cited
  • 1983Value-Percept Disparity: an Alternative to the Disconfirmation of Expectations Theory of Consumer Satisfaction481 cited
  • 2003The conceptual development of customer loyalty measurement: A proposed scale189 cited
  • 2006Characteristics of well-performing public water utilities67 cited
  • 2009Customer satisfaction study via a latent segment model53 cited
  • 2016Quality dimensions of public water services in Abuja, Nigeria53 cited
  • 2004Bill payment behaviour in urban water services: empirical data from Uganda32 cited
  • 2017Customer satisfaction survey: the case of urban water supply services in Southern Ethiopia23 cited

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