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“This is the destiny, darling”: Relational acts in Chinese management responses to online consumer reviews
16 references·6 citing·46 second hop
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this work references cited by second hop

References

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  • 2002Emotional branding: the new paradigm for connecting brands to people599 cited
  • 2014The business value of online consumer reviews and management response to hotel performance599 cited
  • 1991CULTURE, FACE MAINTENANCE, AND STYLES OF HANDLING INTERPERSONAL CONFLICT: A STUDY IN FIVE CULTURES515 cited
  • 2011Investigation of Social Media Marketing: How Does the Hotel Industry in Hong Kong Perform in Marketing on Social Media Websites?480 cited
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  • 2008Potentials and Limitations of Discourse-Centred Online Ethnography343 cited
  • 2010Complaints online: The case of TripAdvisor305 cited
  • 2012Beyond liking or following: Understanding public engagement on social networking sites in China237 cited
  • 2010Harmony and Conflict: A Cross-Cultural Investigation in China and Australia209 cited

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2009
Intercultural interaction: a multidisciplinary approach to intercultural communication
208 cited
  • 2011Conceptualising ‘the relational’ in pragmatics: Insights from metapragmatic emotion and (im)politeness comments197 cited
  • Cited by

    • 2020Impoliteness in negative online consumer reviews: A cross-language and cross-sector comparison34 cited
    • 2021Business responses to positive reviews online: Face-work on TripAdvisor28 cited
    • 2022Addressing as a gender-preferential way for suggestive selling in Chinese e-commerce live streaming discourse: A corpus-based approach25 cited
    • 2020“Loving you”: Use of metadiscourse for relational acts in WeChat public account advertisements22 cited
    • 2024Sharing travel experiences on TripAdvisor: A genre analysis of negative hotel reviews written in French, Spanish and Italian22 cited
    • 2020Positive reviews on TripAdvisor: a cross-linguistic study of contemporary digital tourism discourse18 cited