Improving Social Practice: Enhancing Learning Experiences with Support for Collaborative Reflection

Abstract

Abstract. In this paper we describe collaborative reflection as a core way of informal learning at the workplace. From three case studies we derived reflection on social practice as a good example for learning at the workplace. The way employees talk to third parties like patients or customers was observed to be a major topic in discussions within teams as it triggers the sharing of experiences about cases and fosters building of mutual understanding of common problems. We identified articulation to be a core part for this kind of reflection and derived requirements which were than implemented in a tool to support reflection on this topic focused on a healthcare setting and tested out application to reflect on talks with relatives of patients.

Cite this work

No public copy is stored for this record, so only the metadata is cited.

Stored only when both papers are in the corpus — 1 citations exist upstream.

Papers that cite the same references — the relational fallback while embeddings are still backfilling.