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Brave new world: service robots in the frontline
16 references·16 citing·45 second hopsampled
Brave new world: service robots in the frontline (2018)Brave new world: service robots in the fr…Artificial Intelligence in Service (2018)Artificial Intelligence in Se…The future of employment: How susceptible are jobs to computerisation? (2016)The future of employment: How…Algorithm Aversion: People Erroneously Avoid Algorithms after Seeing Them Err (2014)Algorithm Aversion: People Er…Warmth and Competence as Universal Dimensions of Social Perception: The Stereotype Content Model and the BIAS Map (2008)Warmth and Competence as Univ…Universal dimensions of social cognition: warmth and competence (2006)Universal dimensions of socia…A meta-analysis of the technology acceptance model: Investigating subjective norm and moderation effects (2006)A meta-analysis of the techno…A meta-analysis of the technology acceptance model (2006)A meta-analysis of the techno…Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies (2005)Choosing among Alternative Se…WHEN "THE SHOW MUST GO ON": SURFACE ACTING AND DEEP ACTING AS DETERMINANTS OF EMOTIONAL EXHAUSTION AND PEER-RATED SERVICE DELIVERY. (2003)WHEN "THE SHOW MUST GO ON": S…Anthropomorphism and the social robot (2003)Anthropomorphism and the soci…An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)An Examination of the Nature …Putting the Service-Profit Chain to Work (1994)Putting the Service-Profit Ch…Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Perceived Usefulness, Perceiv…A Role Theory Perspective on Dyadic Interactions: The Service Encounter (1985)A Role Theory Perspective on …Classifying Services to Gain Strategic Marketing Insights (1983)Classifying Services to Gain …The Universal Declaration of Human Rights (1966)The Universal Declaration of …Metaverse marketing: How the metaverse will shape the future of consumer research and practice (2022)Metaverse marketing: How the …Understanding anthropomorphism in service provision: a meta-analysis of physical robots, chatbots, and other AI (2021)Understanding anthropomorphis…The evolving role of artificial intelligence in marketing: A review and research agenda (2021)The evolving role of artifici…Artificial intelligence in marketing: Systematic review and future research direction (2021)Artificial intelligence in ma…AI in marketing, consumer research and psychology: A systematic literature review and research agenda (2021)AI in marketing, consumer res…Understanding consumers’ acceptance of automated technologies in service encounters: Drivers of digital voice assistants adoption (2020)Understanding consumers’ acce…I, Chatbot: Modeling the determinants of users’ satisfaction and continuance intention of AI-powered service agents (2020)I, Chatbot: Modeling the dete…Human Trust in Artificial Intelligence: Review of Empirical Research (2020)Human Trust in Artificial Int…Engaged to a Robot? The Role of AI in Service (2020)Engaged to a Robot? The Role …A strategic framework for artificial intelligence in marketing (2020)A strategic framework for art…Technological disruptions in services: lessons from tourism and hospitality (2019)Technological disruptions in …Service robot implementation: a theoretical framework and research agenda (2019)Service robot implementation:…Leveraging human-robot interaction in hospitality services: Incorporating the role of perceived value, empathy, and information sharing into visitors’ intentions to use social robots (2019)Leveraging human-robot intera…How artificial intelligence will change the future of marketing (2019)How artificial intelligence w…Developing and validating a service robot integration willingness scale (2019)Developing and validating a s…Consumers acceptance of artificially intelligent (AI) device use in service delivery (2019)Consumers acceptance of artif…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-efficacy mechanism in human agency. 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References

  • 1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology75,250 cited
  • 2016The future of employment: How susceptible are jobs to computerisation?9,863 cited
  • 1997An Examination of the Nature of Trust in Buyer-Seller Relationships6,837 cited
  • 2006Universal dimensions of social cognition: warmth and competence4,600 cited
  • 1966The Universal Declaration of Human Rights4,474 cited
  • 2018Artificial Intelligence in Service3,978 cited
  • 1994Putting the Service-Profit Chain to Work3,734 cited
  • 2014Algorithm Aversion: People Erroneously Avoid Algorithms after Seeing Them Err3,203 cited
  • 2006A meta-analysis of the technology acceptance model3,000 cited
  • 2008Warmth and Competence as Universal Dimensions of Social Perception: The Stereotype Content Model and the BIAS Map2,479 cited
  • 2003WHEN "THE SHOW MUST GO ON": SURFACE ACTING AND DEEP ACTING AS DETERMINANTS OF EMOTIONAL EXHAUSTION AND PEER-RATED SERVICE DELIVERY.2,290 cited
  • 1985A Role Theory Perspective on Dyadic Interactions: The Service Encounter2,007 cited
  • 1983Classifying Services to Gain Strategic Marketing Insights1,994 cited
  • 2005Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies1,744 cited

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  • 2006A meta-analysis of the technology acceptance model: Investigating subjective norm and moderation effects1,690 cited
  • 2003Anthropomorphism and the social robot1,549 cited
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