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WorkA dynamic model of customer loyalty

Michele Costabile2000

Work2000

A dynamic model of customer loyalty

Michele Costabile

57 citations·0/0 files stored·IRIS - Institutional Research Information System (Libera Università Internazionale degli Studi Sociali Guido Carli)

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Customer Service Quality and Loyalty Consumer Market Behavior and Pricing Customer churn and segmentation

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References

1975Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research 1988Prospect theory: An analysis of decision under risk 1985Economic Action and Social Structure: The Problem of Embeddedness 1994The Commitment-Trust Theory of Relationship Marketing 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions 1958The Psychology of Interpersonal Relations.1994Determinants of Long-Term Orientation in Buyer-Seller Relationships 1994Customer Loyalty: Toward an Integrated Conceptual Framework

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2014The effect of perceived price fairness through satisfaction and loyalty on international tourists’ price acceptance of Islamic-Iranian art products 2002Predicting Personal Loyalty to a Service Worker 2011The relation between perceived service innovation, service value, emotional intelligence, customer commitment and loyalty in b2b 2006Customer-centric strategy: a longitudinal study of implementation of a customer relationship management solution 2017FAKTOR-FAKTOR YANG MEMPENGARUHI KEPERCAYAAN DAN LOYALITAS NASABAH PERBANKAN DI SURABAYA

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2000Understanding the Customer Base of Service Providers: An Examination of the Differences between Switchers and Stayersarticle · 10 shared references 2000Switching costs, alternative attractiveness and experience as moderators of relationship commitment in professional, consumer servicesarticle · 10 shared references 2011The theory of repurchase decision-making (TRD): Identifying the critical factors in the post-purchase decision-making processarticle · 10 shared references 2013The Antecedents of Customer Loyalty: An Empirical Investigation in Life Insurance Contextarticle · 10 shared references 2003Relationship Characteristics as Moderators of the Satisfaction-Loyalty Link: Findings in a Business-to-Business Contextarticle · 10 shared references 2000Relationship Marketing in Mass Marketschapter · 10 shared references

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Year2000

Typeother

Published2000-01-01

VenueIRIS - Institutional Research Information System (Libera Università Internazionale degli Studi Sociali Guido Carli)

Languageen

Citations57

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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2003A new model to support the personalised management of a quality e‐commerce service

2021Enhancing online business sector: digital trust formation process

2018Kemudahan Penggunaan, Tingkat Keberhasilan Transaksi, Kemampuan Sistem Teknologi, Kepercayaan dan Minat Bertransaksi Menggunakan Mobile Banking