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A dynamic model of customer loyalty
16 references·9 citing·42 second hop
A dynamic model of customer loyalty (2000)A dynamic model of customer loyaltySatisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…UNCERTAINTY AND THE WELFARE ECONOMICS OF MEDICAL CARE (2003)UNCERTAINTY AND THE WELFARE E…Does Trust Matter? Exploring the Effects of Interorganizational and Interpersonal Trust on Performance (1998)Does Trust Matter? Exploring …The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Determinants of Long-Term Orientation in Buyer-Seller Relationships (1994)Determinants of Long-Term Ori…Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Customer Loyalty: Toward an I…Economics, Organization and Management. (1993)Economics, Organization and M…Prospect theory: An analysis of decision under risk (1988)Prospect theory: An analysis …Economic Action and Social Structure: The Problem of Embeddedness (1985)Economic Action and Social St…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Belief, Attitude, Intention a…Free Competition and the Optimal Amount of Fraud (1973)Free Competition and the Opti…Developmental sequence in small groups. (1965)Developmental sequence in sma…Social Behavior: Its Elementary Forms (1963)Social Behavior: Its Elementa…The Social Psychology of Groups (1959)The Social Psychology of Grou…The Psychology of Interpersonal Relations. (1958)The Psychology of Interperson…Enhancing online business sector: digital trust formation process (2021)Enhancing online business sec…Kemudahan Penggunaan, Tingkat Keberhasilan Transaksi, Kemampuan Sistem Teknologi, Kepercayaan dan Minat Bertransaksi Menggunakan Mobile Banking (2018)Kemudahan Penggunaan, Tingkat…FAKTOR-FAKTOR YANG MEMPENGARUHI KEPERCAYAAN DAN LOYALITAS NASABAH PERBANKAN DI SURABAYA (2017)FAKTOR-FAKTOR YANG MEMPENGARU…The effect of perceived price fairness through satisfaction and loyalty on international tourists’ price acceptance of Islamic-Iranian art products (2014)The effect of perceived price…The relation between perceived service innovation, service value, emotional intelligence, customer commitment and loyalty in b2b (2011)The relation between perceive…What characterises the culture of a market-oriented organisation applying a customer-intimacy philosophy? (2008)What characterises the cultur…Customer-centric strategy: a longitudinal study of implementation of a customer relationship management solution (2006)Customer-centric strategy: a …A new model to support the personalised management of a quality e‐commerce service (2003)A new model to support the pe…Predicting Personal Loyalty to a Service Worker (2002)Predicting Personal Loyalty t…The Principles of Psychology (1891)The Strength of Weak Ties (1973)The "What" and "Why" of Goal Pursuits: Human Needs and the Self-Determination of Behavior (2000)Handbook of Positive Psychology (2001)The Concept of Mind (2006)Principles Of Gestalt Psychology (2013)The Theory of Buyer Behavior (1971)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Disconfirmation of consumer expectations through product trial. 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(1988)Comparative fit indexes in structural models. (1990)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Markets and Hierarchies: Analysis and Antitrust Implications. (1976)Developing Buyer-Seller Relationships (1987)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)External Control of Organizations: Resource Dependence Perspective (2011)Whence Consumer Loyalty? (1999)Whence Consumer Loyalty? 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References

  • 1975Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research36,736 cited
  • 1988Prospect theory: An analysis of decision under risk32,475 cited
  • 1985Economic Action and Social Structure: The Problem of Embeddedness28,713 cited
  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1958The Psychology of Interpersonal Relations.11,823 cited
  • 1994Determinants of Long-Term Orientation in Buyer-Seller Relationships6,726 cited
  • 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
  • 1959The Social Psychology of Groups5,898 cited
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  • 1963Social Behavior: Its Elementary Forms4,692 cited
  • 1993Economics, Organization and Management.4,644 cited
  • 2003UNCERTAINTY AND THE WELFARE ECONOMICS OF MEDICAL CARE4,078 cited
  • 1998Does Trust Matter? Exploring the Effects of Interorganizational and Interpersonal Trust on Performance4,053 cited

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  • 1973Free Competition and the Optimal Amount of Fraud3,943 cited
  • Cited by

    • 2014The effect of perceived price fairness through satisfaction and loyalty on international tourists’ price acceptance of Islamic-Iranian art products31 cited
    • 2002Predicting Personal Loyalty to a Service Worker28 cited
    • 2011The relation between perceived service innovation, service value, emotional intelligence, customer commitment and loyalty in b2b26 cited
    • 2006Customer-centric strategy: a longitudinal study of implementation of a customer relationship management solution25 cited
    • 2017FAKTOR-FAKTOR YANG MEMPENGARUHI KEPERCAYAAN DAN LOYALITAS NASABAH PERBANKAN DI SURABAYA20 cited
    • 2008What characterises the culture of a market-oriented organisation applying a customer-intimacy philosophy?19 cited
    • 2003A new model to support the personalised management of a quality e‐commerce service17 cited
    • 2021Enhancing online business sector: digital trust formation process15 cited
    • 2018Kemudahan Penggunaan, Tingkat Keberhasilan Transaksi, Kemampuan Sistem Teknologi, Kepercayaan dan Minat Bertransaksi Menggunakan Mobile Banking11 cited