SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Brand Crisis-Sentiment Analysis of User-Generated Comments About @Maggi on Facebook
16 references·6 citing·49 second hop
Brand Crisis-Sentiment Analysis of User-Generated Comments About @Maggi on Facebook (2018)Brand Crisis-Sentiment Analysis of User-G…Academy of Management Journal (2013)Academy of Management JournalProtecting Organization Reputations During a Crisis: The Development and Application of Situational Crisis Communication Theory (2007)Protecting Organization Reput…Being Good or Being Known: An Empirical Examination of the Dimensions, Antecedents, and Consequences of Organizational Reputation (2005)Being Good or Being Known: An…When Good Brands Do Bad (2004)When Good Brands Do BadHelping Crisis Managers Protect Reputational Assets (2002)Helping Crisis Managers Prote…Corporate reputation and sustained superior financial performance (2002)Corporate reputation and sust…The Implications of Framing Effects for Citizen Competence (2001)The Implications of Framing E…Corporate reputation: seeking a definition (2001)Corporate reputation: seeking…The Reputation QuotientSM: A multi-stakeholder measure of corporate reputation (2000)The Reputation QuotientSM: A …Impact of Product-Harm Crises on Brand Equity: The Moderating Role of Consumer Expectations (2000)Impact of Product-Harm Crises…Consumer Response to Negative Publicity: The Moderating Role of Commitment (2000)Consumer Response to Negative…The Internet and International Marketing (1996)The Internet and Internationa…A disconfirmation bias in the evaluation of arguments. (1996)A disconfirmation bias in the…Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Conceptualizing, Measuring, a…WHAT'S IN A NAME? REPUTATION BUILDING AND CORPORATE STRATEGY. (1990)WHAT'S IN A NAME? REPUTATION …Attention and weight in person perception: The impact of negative and extreme behavior. (1980)Attention and weight in perso…Crisis Communication and Social Media (2025)Crisis Communication and Soci…Sosyal Medyada Marka Boykotları ve Kriz İletişimi: ‘Twitter (X)’ Kullanıcı Yorumlarının Metin Madenciliği ile İncelenmesi (2024)Sosyal Medyada Marka Boykotla…Response strategies for community stakeholder engagement on social media: A case study of a large infrastructure project (2023)Response strategies for commu…Meaning‐oriented consumption: A systematic review and research agenda (2023)Meaning‐oriented consumption:…Examining Crisis Communication Using Semantic Network and Sentiment Analysis: A Case Study on NetEase Games (2022)Examining Crisis Communicatio…The role of retailers during brand scandals: insights from a case study (2021)The role of retailers during …The Framing of Decisions and the Psychology of Choice (1981)Framing: Toward Clarification of a Fractured Paradigm (1993)Capitalism, Socialism and Democracy (1997)On the Limits of Framing Effects: Who Can Frame? (2001)The Influence of Partisan Motivated Reasoning on Public Opinion (2013)The Generalizability of Survey Experiments (2015)Firm Resources and Sustained Competitive Advantage (1991)Dynamic capabilities and strategic management (1997)Firm resources and sustained competitive advantage (2004)Corporate responsibility and financial performance: the role of intangible resources (2009)Hierarchical Latent Variable Models in PLS-SEM: Guidelines for Using Reflective-Formative Type Models (2012)The Impact of Corporate Social Responsibility on Firm Value: The Role of Customer Awareness (2013)An attributional theory of achievement motivation and emotion. (1985)An Attributional Theory of Motivation and Emotion (1986)The Handbook of Crisis Communication (2010)A Work‐In‐Process Literature Review: Incorporating Social Media in Risk and Crisis Communication (2011)Crises and Crisis Management: Integration, Interpretation, and Research Development (2016)Advances in Consumer Research (2025)Nature of Prejudice (1954)The Psychology of Interpersonal Relations. (1958)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Negativity and extremity biases in impression formation: A review of explanations. (1989)Positive-Negative Asymmetry in Evaluations: The Distinction Between Affective and Informational Negativity Effects (1990)Managing social norms for persuasive impact (2006)The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields (1983)Managing for stakeholders, stakeholder utility functions, and competitive advantage (2009)Corporate Philanthropy and Corporate Financial Performance: The Roles of Stakeholder Response and Political Access (2011)Possessions and the Extended Self (1988)The Commitment-Trust Theory of Relationship Marketing (1994)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Is That Car Smiling at Me? Schema Congruity as a Basis for Evaluating Anthropomorphized Products (2007)Exploring customer brand engagement: definition and themes (2011)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Understanding Attitudes and Predicting Social Behavior (1980)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Dimensions of Brand Personality (1997)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Judgment under Uncertainty: Heuristics and Biases (1974)Corporate Social Responsibility: A Theory of the Firm Perspective (2001)Corporate Social and Financial Performance: A Meta-Analysis (2003)Misery Loves Companies: Rethinking Social Initiatives by Business (2003)The iron cage revisited institutional isomorphism and collective rationality in organizational fields (2004)Corporate reputation: Meaning and measurement (2005)Corporate Reputation: The Definitional Landscape (2006)Customer-based corporate reputation of a service firm: scale development and validation (2007)Emotional Intelligence, Cognitive Intelligence, and Job Performance (2006)7 Emotion in Organizations (2007)Hidden Connections: The Link Between Board Gender Diversity and Corporate Social Performance (2012)
this work references cited by second hop

References

  • 1993Conceptualizing, Measuring, and Managing Customer-Based Brand Equity14,745 cited
  • 1990WHAT'S IN A NAME? REPUTATION BUILDING AND CORPORATE STRATEGY.5,424 cited
  • 2013Academy of Management Journal4,798 cited
  • 2002Corporate reputation and sustained superior financial performance2,925 cited
  • 2007Protecting Organization Reputations During a Crisis: The Development and Application of Situational Crisis Communication Theory2,818 cited
  • 2005Being Good or Being Known: An Empirical Examination of the Dimensions, Antecedents, and Consequences of Organizational Reputation1,595 cited
  • 2004When Good Brands Do Bad1,552 cited
  • 1980Attention and weight in person perception: The impact of negative and extreme behavior.1,533 cited
  • 2000The Reputation QuotientSM: A multi-stakeholder measure of corporate reputation1,300 cited
  • 2001The Implications of Framing Effects for Citizen Competence1,271 cited
  • 2002Helping Crisis Managers Protect Reputational Assets1,148 cited
  • 2000Consumer Response to Negative Publicity: The Moderating Role of Commitment1,056 cited
  • 2000Impact of Product-Harm Crises on Brand Equity: The Moderating Role of Consumer Expectations982 cited
  • 1996The Internet and International Marketing942 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

2001
Corporate reputation: seeking a definition
911 cited
  • 1996A disconfirmation bias in the evaluation of arguments.815 cited
  • Cited by

    • 2025Crisis Communication and Social Media21 cited
    • 2023Response strategies for community stakeholder engagement on social media: A case study of a large infrastructure project20 cited
    • 2023Meaning‐oriented consumption: A systematic review and research agenda19 cited
    • 2022Examining Crisis Communication Using Semantic Network and Sentiment Analysis: A Case Study on NetEase Games12 cited
    • 2021The role of retailers during brand scandals: insights from a case study12 cited
    • 2024Sosyal Medyada Marka Boykotları ve Kriz İletişimi: ‘Twitter (X)’ Kullanıcı Yorumlarının Metin Madenciliği ile İncelenmesi9 cited