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Where Should I Focus My Return Reduction Efforts? Empirical Guidance for Retailers

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References

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2008Consumer Returns Policies and Supply Chain Performance462 cited
2014

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Product Fit Uncertainty in Online Markets: Nature, Effects, and Antecedents

452 cited

2008Database Paper—The IRI Marketing Data Set448 cited

Cited by

2021Understanding product returns: A systematic literature review using machine learning and bibliometric analysis84 cited
2019How Consumers Value Retailer's Return Policy Leniency Levers: An Empirical Investigation69 cited
2024Consumer‐Centric Supply Chain Management: A Literature Review, Framework, and Research Agenda48 cited
2019Using Transactions Data to Improve Consumer Returns Forecasting46 cited
2020Reducing Product Expiration by Aligning Salesforce Incentives: A Data‐driven Approach46 cited
2022Examining the impact of service recovery resilience in the context of product replacement: the roles of perceived procedural and interactional justice42 cited
2023Lenient vs. stringent returns policies in the presence of fraudulent returns: The role of customers’ fairness perceptions36 cited
2023Optimizing the competitive sustainable process and pricing decision of digital supply chain: A power-balance perspective32 cited
2020Value of Online-Offline Return Partnership to Offline Retailers31 cited
2021The Point of No Return? Restrictive Changes to Lenient Return Policies and Consumer Reactions to Them18 cited
2024Returns policy, in-store service, and contract strategies in the presence of customer returns18 cited
2022Reducing ecommerce returns with return credits18 cited
2021Product variety in local grocery stores: Differential effects on stock‐keeping unit level sales16 cited
2022Green Communication for More Package-Free Ecommerce Returns13 cited
2024Consumer perspectives on interventions to combat fraudulent product returns in omnichannel fashion retail12 cited
2024The BORIS experience: evaluating omnichannel returns and repurchase intention12 cited