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Citizens’ Evaluations of the Public Sector: Evidence From Two Large-Scale Experiments
16 references·16 citing·51 second hopsampled
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(2012)Public Service Motivation and…Population-Based Survey Experiments (2011)Population-Based Survey Exper…Political Parties, Motivated Reasoning, and Issue Framing Effects (2010)Political Parties, Motivated …Motivated Skepticism in the Evaluation of Political Beliefs (2006)Motivated Skepticism in the E…The Theory of Tax Evasion: A Retrospective View (2005)The Theory of Tax Evasion: A …The case for bureaucracy : a public administration polemic (2004)The case for bureaucracy : a …Sources of Public Service Improvement: A Critical Review and Research Agenda (2003)Sources of Public Service Imp…Comparing Measures of Citizen Trust and User Satisfaction as Indicators of `Good Governance': Difficulties in Linking Trust and Satisfaction Indicators (2003)Comparing Measures of Citizen…Public and private bureaucracies: a transaction cost economics perspectives (1999)Public and private bureaucrac…A Theory Of Government “Red Tape” (1993)A Theory Of Government “Red T…Understanding and Managing Public Organizations (1992)Understanding and Managing Pu…The Motivational Bases of Public Service (1990)The Motivational Bases of Pub…The case for motivated reasoning. 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References

  • 1990The case for motivated reasoning.9,014 cited
  • 2006Motivated Skepticism in the Evaluation of Political Beliefs4,340 cited
  • 1990The Motivational Bases of Public Service3,065 cited
  • 1992Understanding and Managing Public Organizations1,811 cited
  • 1988The Public-Private Distinction in Organization Theory: A Critique and Research Strategy911 cited
  • 1999Public and private bureaucracies: a transaction cost economics perspectives785 cited
  • 2010Political Parties, Motivated Reasoning, and Issue Framing Effects736 cited
  • 2003Sources of Public Service Improvement: A Critical Review and Research Agenda685 cited
  • 2011Population-Based Survey Experiments674 cited
  • 2005The Theory of Tax Evasion: A Retrospective View620 cited
  • 2003Comparing Measures of Citizen Trust and User Satisfaction as Indicators of `Good Governance': Difficulties in Linking Trust and Satisfaction Indicators552 cited
  • 1988All Organizations are Public: Bridging Public and Private Organizational Theories.507 cited
  • 2004The case for bureaucracy : a public administration polemic472 cited
  • 1988Politics, Markets, and the Organization of Schools392 cited
  • 1993A Theory Of Government “Red Tape”

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387 cited
  • 2012Public Service Motivation and Employment Sector: Attraction or Socialization?349 cited
  • Cited by

    • 2020How Do Citizens Assess Street‐Level Bureaucrats’ Warmth and Competence? A Typology and Test92 cited
    • 2020Behavioral Public Performance86 cited
    • 2019Can Government Public Communications Elicit Undue Trust? Exploring the Interaction between Symbols and Substantive Information in Communications61 cited
    • 2021Sector Bias and the Credibility of Performance Information: An Experimental Study of Elder Care Provision58 cited
    • 2021Expert authority and support for COVID-19 measures in Germany and the UK: a survey experiment45 cited
    • 2020Question order bias revisited: A split‐ballot experiment on satisfaction with public services among experienced and professional users38 cited
    • 2022Blame dynamics across the organizational hierarchy and sectors: How a staffing shortage and ownership shape blame for nursing homes in crisis23 cited
    • 2023Working 9 to 5? A cross-national analysis of public sector worker stereotypes22 cited
    • 2022The Enduring Role of Sector: Citizen Preferences in Mixed Markets20 cited
    • 2021Processing stereotypes: professionalism confirmed or disconfirmed by sector affiliation?19 cited
    • 2023Public perceptions of cross-sector collaboration and sector bias: evidence from a survey experiment19 cited
    • 2023Repairing public trust through communication in health crises: a systematic review of the literature18 cited
    • 2022Public officials’ interpretation of conflicting performance information: goal reprioritization or unbiased decision-making?16 cited
    • 2019How the source of performance information matters to learning on the front-lines: evidence from a survey experiment16 cited
    • 2023Solo Dance or Pas de Deux? The Sector Stereotype Matters in Coproduction15 cited
    • 2024Examining attitudes toward public participation across sectors: An experimental study of food assistance15 cited