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How and when does abusive supervision affect hospitality employees’ service sabotage? · Study

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ArticleHow and when does abusive supervision affect hospitality employees’ service sabotage?

Jeongdoo Park2018

Article2018

How and when does abusive supervision affect hospitality employees’ service sabotage?

Jeongdoo Park · Hyun Jeong Kim

111 citations·0/0 files stored·International Journal of Hospitality Management

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Job Satisfaction and Organizational Behavior Workplace Violence and Bullying Emotional Labor in Professions

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References

2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.1988Structural equation modeling in practice: A review and recommended two-step approach.1988Development and validation of brief measures of positive and negative affect: The PANAS scales.1988Development and validation of brief measures of positive and negative affect: The PANAS scales.2005Social Exchange Theory: An Interdisciplinary Review 1989Social Identity Theory and the Organization 1991Assessing Construct Validity in Organizational Research 1992Alumni and their alma mater: A partial test of the reformulated model of organizational identification

Cited by

2020Does employee engagement mediate the influence of psychological contract breach on pro-environmental behaviors and intent to remain with the organization in the hotel industry?2024An empirical study on the dark side of service employees’ AI awareness: Behavioral responses, emotional mechanisms, and mitigating factors 2021Does employee resilience exacerbate the effects of abusive supervision? A study of frontline employees’ self-esteem, turnover intention, and innovative behaviors 2021Should I leave this industry? The role of stress and negative emotions in response to an industry negative work event

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2018Abusive supervision, leader-member exchange, and moral disengagement: A moderated-mediation model of organizational deviancearticle · 15 shared references 2021Reciprocity in organizational behavior studies: A systematic literature review of contents, types, and directionsreview · 15 shared references 2016The impact of abusive supervision on service employees’ proactive customer service performance in the hotel industryarticle · 14 shared references 2010Breach Begets Breach: Trickle-Down Effects of Psychological Contract Breach on Customer Servicearticle · 14 shared references 2018Leaders and followers behaving badly: A meta‐analytic examination of curvilinear relationships between destructive leadership and followers’ workplace behaviorsarticle · 14 shared references 2008How management style moderates the relationship between abusive supervision and workplace deviance: An uncertainty management theory perspectivearticle · 13 shared references

Details

Year2018

Typearticle

Published2018-11-03

VenueInternational Journal of Hospitality Management

ISSN-L0278-4319

Languageen

Citations111

Files0 public / 0

ShelfJob Satisfaction and Organizational Behavior

Identifiers

doi10.1016/j.ijhm.2018.10.014

openalex_workW2899247828

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2021Employee-fit and turnover intentions: The role of job engagement and psychological contract violation in the hospitality industry

2022Exploitative leadership and service sabotage

202321st century leadership research in hospitality management: a state-of-the-art systematic literature review

2022How and when to activate hospitality employees’ organizational citizenship behavior for the environment in South Korea and Vietnam