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Let’s chat: the art of virtual reference instruction
10 references·9 citing·40 second hop
Let’s chat: the art of virtual reference instruction (2018)Let’s chat: the art of virtual reference …Staffing Chat Reference with Undergraduate Student Assistants at an Academic Library: A Standards-Based Assessment (2017)Staffing Chat Reference with …The Value of Chat Reference Services: A Pilot Study (2016)The Value of Chat Reference S…Framework for Information Literacy for Higher Education (2014)Framework for Information Lit…Instructional Strategies for Digital Reference (2010)Instructional Strategies for …Cyberspace or Face-to-Face (2008)Cyberspace or Face-to-FaceGuidelines for Behavioral Performance of Reference and Information Service Providers (2007)Guidelines for Behavioral Per…One-on-one instruction : From the reference desk to online chat (2005)One-on-one instruction : From…Approaches to teaching through digital reference (2004)Approaches to teaching throug…Digital Reference as an Instructional Tool: Just in Time and Just Enough. (2003)Digital Reference as an Instr…Teaching at the Desk: Toward a Reference Pedagogy (2002)Teaching at the Desk: Toward …Challenges and opportunities in teaching and learning in AskALibrarian chat: differences across subject domains (2024)Challenges and opportunities …Exploring an automated method for the analysis of virtual reference interactions (2023)Exploring an automated method…Constructing citations: reviewing chat transcripts to improve citation assistance as a service (2021)Constructing citations: revie…Colour blind: Investigating the racial bias of virtual reference services in English academic libraries (2021)Colour blind: Investigating t…Teaching and User Satisfaction in an Academic Chat Reference Consortium (2020)Teaching and User Satisfactio…Live Online Information Literacy Teaching and Learning – Challenges and Opportunities (2020)Live Online Information Liter…Instruction through virtual reference: mapping the ACRL framework (2020)Instruction through virtual r…Developing and assessing a graduate student reference service (2019)Developing and assessing a gr…Conceptual and Procedural Knowledge: A Framework for Analyzing Point-of-Need Information Literacy Instruction (2019)Conceptual and Procedural Kno…Instruction via chat reference: does co‐browse help? 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(1984)Management and the Worker (2003)The dimensions of library service quality: A confirmatory factor analysis of the LibQUAL+ instrument (2014)Introduction to reference work (1969)Self-Efficacy: The Exercise of Control (1999)Alternative Strategies for Promoting Information Literacy (2005)The Constant Comparative Method of Qualitative Analysis (1965)Constructing grounded theory : a practical guide through qualitative analysis (2006)Critical Incident Technique (2007)“Here's the link”: Hyperlinking in service-focused chat interaction (2017)Information Literacy and Instruction: Reference Consultations and Student Success Outcomes (2018)“Good Night, Good Day, Good Luck” (2019)The Measurement of Observer Agreement for Categorical Data (1977)Reference Transactions Analysis: The Cost-Effectiveness of Staffing a Traditional Academic Reference Desk (2008)They CAN and They SHOULD: Undergraduates Providing Peer Reference and Instruction (2014)Student-Staffed Virtual Reference Services: How to Meet the Training Challenge (2018)Chat Reference Referral Strategies: Making a Connection, or Dropping the Ball? (2019)Library consultations and a global pandemic: An analysis of consultation difficulty during COVID-19 across multiple factors (2020)Reference Is My Classroom: Setting Instructional Goals for Academic Library Reference Services (2010)A Model of the Reference and Information Service Process (2011)Assessing Digital Information Literacy in Higher Education: A Review of Existing Frameworks and Assessments With Recommendations for Next‐Generation Assessment (2016)Effects of Information Literacy Skills on Student Writing and Course Performance (2016)Survey of Information Literacy Instructional Practices in U.S. Academic Libraries (2018)Identifying Core Reference Competencies from an Employers’ Perspective: Implications for Instruction (2012)In Pursuit of Antiracist Social Justice: Denaturalizing Whiteness in the Academic Library (2015)Core and More: Examining Foundational and Specialized Content in Library and Information Science (2019)
this work references cited by second hop

References

  • 2014Framework for Information Literacy for Higher Education828 cited
  • 2007Guidelines for Behavioral Performance of Reference and Information Service Providers124 cited
  • 2002Teaching at the Desk: Toward a Reference Pedagogy101 cited
  • 2004Approaches to teaching through digital reference41 cited
  • 2017Staffing Chat Reference with Undergraduate Student Assistants at an Academic Library: A Standards-Based Assessment39 cited
  • 2008Cyberspace or Face-to-Face38 cited
  • 2010Instructional Strategies for Digital Reference31 cited
  • 2003Digital Reference as an Instructional Tool: Just in Time and Just Enough.28 cited
  • 2005One-on-one instruction : From the reference desk to online chat25 cited
  • 2016The Value of Chat Reference Services: A Pilot Study23 cited

Cited by

  • 2021Colour blind: Investigating the racial bias of virtual reference services in English academic libraries14 cited
  • 2019Conceptual and Procedural Knowledge: A Framework for Analyzing Point-of-Need Information Literacy Instruction13 cited
  • 2020Teaching and User Satisfaction in an Academic Chat Reference Consortium8 cited
  • 2019Developing and assessing a graduate student reference service6 cited
  • 2020

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Instruction through virtual reference: mapping the ACRL framework
5 cited
  • 2021Constructing citations: reviewing chat transcripts to improve citation assistance as a service3 cited
  • 2024Challenges and opportunities in teaching and learning in AskALibrarian chat: differences across subject domains3 cited
  • 2023Exploring an automated method for the analysis of virtual reference interactions3 cited
  • 2020Live Online Information Literacy Teaching and Learning – Challenges and Opportunities1 cited