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Crises through the consumer lens: the role of trust, blame and risk

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References

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1984

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Consumer Reactions to Product Failure: An Attributional Approach

1,353 cited

2002The antecedents and consequences of trust in online-purchase decisions1,058 cited

Cited by

2021To Blame is Human: A Quantitative Systematic Review of the Relationship Between Outcome Severity of Large‐Scale Crises and Attributions of Blame9 cited